IT Service Desk Lead: SLA-Driven Field Support

A leading technology support provider in Birmingham, Alabama, is seeking a dedicated Technology Support Specialist to troubleshoot and resolve issues across retail locations and the home office. The ideal candidate will have strong communication skills, proficiency in Microsoft Office, and knowledge of computer networks. Responsibilities include answering help desk queries, managing incidents in Jira, and collaborating on IT initiatives. This role requires proactive problem-solving and the ability to build relationships with internal teams and external vendors.
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