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Senior Service Desk Manager – Remote/Hybrid Leader
Remote / Online - Candidates ideally in
Ballenger Creek, Frederick County, Maryland, USA
Listed on 2026-03-05
Ballenger Creek, Frederick County, Maryland, USA
Listing for:
Edgewater Federal Solutions
Full Time, Remote/Work from Home
position Listed on 2026-03-05
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading federal contractor in Maryland is seeking a Service Desk Manager to support operations in a compliance-driven service desk environment. The ideal candidate will have a minimum of 3 years' experience in customer support, demonstrating strong communication skills and the ability to troubleshoot complex issues. Responsibilities include resolving customer inquiries, mentoring support staff, and fostering continuous improvements in service delivery.
This role may offer remote or hybrid work arrangements based on program needs.
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Position Requirements
10+ Years
work experience
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