Technical Support Specialist II

WHY UT SOUTHWESTERN

With over 75 years of excellence in Dallas‑Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals.

Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

Works with end‑users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs.

Diagnoses and repairs routine and complex end user problems, remediates independently or escalates to senior technical staff or other teams. Performs preventative maintenance of end user devices and associated peripherals. Manages IT asset lifecycle, including deployment and decommissioning of assets.

Acts as liaison between customers and Information Resources, partner organizations, or vendors to ensure efficient operation of the end user computing environment. Provides working supervision to other Technical Support Specialists, trains new employees, and handles day‑to‑day questions from peers.

This is not a hybrid/remote position. The role is 100% on‑site.

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• 100% coverage for preventive healthcare—no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

• High School Diploma or equivalent.
• Four (4) years of related experience.
• Additional coursework in a related field, such as computer science or management information systems, may be considered on a year‑for‑year basis in lieu of the stated minimum experience.
• Valid Texas Driver’s License, MVR check, and completion of drivers or van training if employment requires use of a university‑owned vehicle, within 30 days.

• Associate’s Degree or Bachelor’s Degree in a related field.

• Supports the full end user computing experience, including computer hardware/software, printers, copiers, scanners, audio‑visual, mobile devices, etc.
• Diagnoses and repairs routine and complex end user problems, remediates independently or escalates appropriately.
• Performs preventative maintenance of end user devices and associated peripherals.
• Manages lifecycle of end user devices, including deployment and decommissioning of assets.
• After‑hours staff may work the Service Desk role as needed.
• Advise customers regarding technology needs and provide associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure efficient operation of the end user computing environment.
• Performs other duties as assigned.

Security

This position is security‑sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Primary

Location:

Texas‑Dallas‑5323 Harry Hines Blvd

Work Locations: 5323 Harry Hines Blvd

Industry: Information Technology
Organization: 522006 – IR‑Client Services

Schedule:

Full‑time

Shift: Day Job
Employee Status:
Regular
Job Type: Standard
Posting Date:
Mar 2, 2026, 10:27:18 PM