Customer Solutions Technician – Industrial IoT & Reliability

Multi Sensor AI is hiring aCustomer Solutions Technician – Industrial IoT & Reliabilityto lead customer-facing technical deployments of our multi-sensor condition-based monitoring platform. This role sits at the intersection of industrial hardware, IoT sensors, and SaaS software, working directly with customers to design, deploy, commission, and support predictive maintenance and reliability solutions. This is a hands‑on, field‑capable role for someone who understandsindustrial environments, asset monitoring, and customer implementation, and who can translate technical systems into real operational outcomes for maintenance and reliability teams.

You will be directly responsible for turning Multi Sensor AI’s technology intoworking, trusted systemsinside customer operations. Your work enables maintenance and reliability teams to detect issues earlier, reduce downtime, and operate with better visibility into asset health

• Integrate sensor systems with customer networks and environments usingindustrial networking fundamentals(Ethernet, TCP/IP, VLANs, basic firewall coordination)
• Manage multiple customer implementations concurrently across different project phases (pre-sales support, deployment, post-install)
• Configure and troubleshoot hardware, firmware, and software to supportpredictive maintenance and early fault detection
• Support integration with customer workflows, reporting tools, and reliability processes (CMMS-adjacent, not replacement)
• Deploy, commission, and validate thermal, vibration, acoustic, and other industrial sensors
• Configure edge devices, gateways, and software platforms to ensure reliable data ingestion and system performance
• Deliver customer onboarding, training, and technical walkthroughs for maintenance, reliability, and engineering teams
• Partner with internal engineering and product teams to resolve complex field issues and feed learnings back into product improvements
• Coordinate with sales, customer success, and engineering teams to ensure successful delivery and customer satisfaction
• Contribute to and maintain SOPs, implementation guides, and best practices

• 3+ years in a customer-facing technical role
• Hands‑on experience deploying or supporting industrial systems
• Experience working with industrial sensors (thermal, vibration, acoustic, or similar) and edge devices
• Comfortable in operating in industrial environments (manufacturing, warehouses, distribution centers, utilities, data centers)

• Understanding of industrial networking fundamentals (Ethernet, TCP/IP, gateways, basic networking concepts)
• Experience commissioning hardware and configuring industrial software platforms
• Ability to troubleshoot across hardware, software, and network layers
• Familiarity with reliability and maintenance concepts (CBM, PdM, asset health, fault detection)
• Experience with CRM and project tracking tools (Hub Spot, Salesforce, Asana, Jira, or similar)

• Background in reliability engineering, maintenance engineering, or industrial automation
• Experience supporting SaaS platforms in industrial or IoT environments
• Familiarity with CMMS systems and maintenance workflows
• Prior experience in warehouses, distribution centers, manufacturing plants, or data centers

• Up to ~50% travel, primarily for planned customer deployments, commissioning, and onsite support
• Combination of remote work, customer sites, and collaboration with internal teams