IT Support Engineer

Benefits:

• Simple IRA Retirement with Match
• Competitive salary
• Health insurance
• Home office stipend
• Opportunity for advancement
• Paid time off
• Training & development

The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile devices. MacOS and Linux experience is a plus. This position requires at least 5 years of recent IT support experience including extensive use of backup systems, internet and cloud technologies, cybersecurity tools and techniques. A strong commitment to exceptional customer service, professionalism, and teamwork is expected in addition to demonstrated technical aptitude.

• Monitor cloud and local backup solutions and troubleshoot failures.
• Triage and manage helpdesk tickets, initiate appropriate remedial actions.
• Provide tier 2+ customer support both remotely and on-site.
• Monitor computers and network devices.

• Server installation, configuration, and troubleshooting, including SharePoint, Google Workspace, and Synology NAS.
• In-depth Windows computer imaging and configuration, including automated deployment.
• Install, license, configure, and maintain common software packages like MS Office, Adobe, and Quick Books.
• Support, troubleshoot, and configure standard applications like email clients and web browsers.
• Update operating systems and applications for servers and client workstations.
• Internet domain registration and DNS name server setup including renewals and transfers.
• Install and configure printers, scanners, and other peripherals.
• Perform mobile device setup, app installation, and troubleshooting.
• Provide end user training, coaching, and how-to documentation.

• Comprehensive installation, management and troubleshooting of internet gateways, firewalls, routers, and other network devices.
• Advanced network device installation, configuration, and troubleshooting, including VLAN, VPN, and SD-WAN.
• Advanced wireless access point installation, configuration, and troubleshooting, including mesh.
• Internet service deployment and troubleshooting, fiber, coax, static addressing, DNS.
• Intermediate cloud infrastructure, including VPS, S3 storage.
• Intermediate Remote desktop (RDP/RDS) support, including license management and Remote App.
• Intermediate IP telephony support and troubleshooting.

• Monitor endpoint security for detections and updates.
• Configure and troubleshoot various MFA systems, including biometrics.
• Intermediate endpoint management, including malware remediation, vulnerability settings.
• Intermediate Windows security, including Bit Locker and Windows Firewall.

• Create and maintain procedural and asset documentation.
• Actively participate in project meetings, reviews, and team training.
• Actively look for ways to improve efficiency and reduce manual labor and turn-around time.
• Conduct compliance checks and IT policy audits.

• Five years of relevant experience.
• Proven technical aptitude.
• Strong customer service skills.
• Strong written and verbal English communication skills.
• CompTIA A+ and Network+ certification or equivalent.
• Ability to manage confidential and private materials with discretion and integrity.
• Willingness to learn and apply company standards.
• Ability to adapt to changing priorities and switch between multiple tasks as needed.

• Fulltime, day shift, Monday-Friday
• Primarily remote. Some onsite and inhouse work required local candidates.
• After-hours, weekends, and on-call rotation required.

Flexible work from home options available.