Product Manager – AI-First Healthcare Platform

Do you…

• Get energized by building AI-powered products that actually ship—and actually work in the real world?
• Obsess over customer problems and talk to users constantly to validate, refine, and rethink solutions?
• Thrive in ambiguity, moving fast from idea → prototype → production without waiting for perfect requirements?

If so, you might be the Product Manager we’re looking for.

We’re hiring a Product Manager to help lead Vital Interaction into its next phase as an AI-first healthcare platform
. You’ll play a hands‑on role shaping our core product capabilities, working shoulder‑to‑shoulder with engineering, customers, and leadership to turn strategy into shipped outcomes.

This is an Austin‑based role with a hybrid work model (in‑office + remote flexibility).

Vital Interaction is a rapidly growing healthcare IT company transforming how practices and health centers engage patients. Our Automated Patient Intelligence Platform combines healthcare data, workflow automation, and AI‑driven communication to improve revenue, productivity, and patient outcomes.

We’re evolving from a successful, bootstrapped platform into an AI‑native product company—guided by a clear roadmap focused on agentic workflows, hyper‑personalization, and self‑service enablement.

We’re a remote‑friendly company with a strong culture of ownership, curiosity, and continuous learning, and offices in Austin, Texas and Antigua, Guatemala.

As a Product Manager at Vital Interaction, you’ll help drive product strategy and execution for our core Smart List Engine (SLE) and campaign capabilities—laying the foundation for agentic, AI‑driven patient interactions.

You’ll work closely with our Head of Product and Head of Technology to translate our AI‑first roadmap into prioritized bets, shipped capabilities, and measurable outcomes.

Initially, your focus will be:

• Evolving the Smart List Engine into a powerful, easier‑to‑use campaign and targeting platform
• Designing patient journeys that move toward agentic interactions (voice, text, scheduling, eligibility, outcomes)
• Rapidly prototyping and validating new ideas with customers before scaling them

This is a highly collaborative, execution‑heavy PM role for someone who loves being close to both customers and builders.

• Own problem discovery for key roadmap initiatives, grounded in continuous customer conversations
• Translate company‑level AI strategy into clear product bets, trade‑offs, and sequencing decisions
• Partner with leadership to shape quarterly and multi‑quarter product direction

• Work directly with engineering to define, design, prototype, build, test, and deploy new capabilities
• Write clear product requirements focused on outcomes—not just features
• Drive fast feedback loops using prototypes, experiments, and incremental releases
• Balance speed with quality in a regulated healthcare environment

• Talk to customers constantly—shadow calls, run interviews, validate prototypes, and review outcomes
• Partner with Customer Success, Sales, and Support to understand real‑world workflows and friction
• Incorporate customer feedback into iteration cycles and roadmap decisions

• Design products that leverage micro‑agents, automation, and AI‑driven decisioning
• Help shape how AI is embedded into workflows (not bolted on)
• Ensure new capabilities are explainable, testable, and deliver measurable value

• At least 4 years of product management experience in SaaS or platform products
• Proven experience working directly with engineering teams to ship complex products
• Experience owning core platform or workflow‑driven products

• Healthcare or health IT experience
• CRM, outbound marketing, or campaign‑driven product experience
• Experience with AI‑powered products, automation, or agentic workflows
• Hands‑on experience with rapid prototyping tools and techniques

• Deep customer empathy and a bias toward continuous user interaction
• Comfortable operating in ambiguity and fast‑changing environments
• Strong systems thinker who can connect data, workflows, and outcomes
• Excellent written and verbal communication skills
• Pragmatic, action‑oriented, and willing to get into the details
• Collaborative partner who thrives in cross‑functional teams

• Competitive salary aligned with experience, impact, and growth potential
• Comprehensive health, dental, and vision coverage
• Paid time off
• Hybrid work model based in Austin, TX, with remote flexibility
• Direct influence on product strategy and the opportunity to shape an AI‑first healthcare platform at a pivotal stage of growth
• High ownership and visibility, working closely with executive leadership
• Opportunity for expanded scope and leadership as the company scales

Flexible work from home options available.