Remote Support Analyst – Night and Weekend Shifts

Job Summary

Progressive Technology is seeking a dedicated and highly motivated Remote Support Analyst to join our growing global support team. In this role, you will provide technical assistance, troubleshoot system issues, and support end-users across various platforms. This fully remote position is ideal for individuals who excel in problem-solving, enjoy independent work, and are comfortable working flexible night and weekend shifts. You will play a vital role in ensuring smooth operations for customers and internal teams by delivering timely, accurate, and customer-focused support.

• Provide remote technical support to customers via chat, email, and ticketing systems.

• Diagnose, troubleshoot, and resolve software, hardware, and network-related issues.

• Escalate complex or high-priority issues to senior support teams as required.

• Maintain accurate documentation of issues, resolutions, and system updates.

• Monitor system alerts and respond promptly to incidents.

• Assist users with setup, configuration, and routine maintenance tasks.

• Collaborate with internal teams to identify recurring issues and suggest long‑term solutions.

• Ensure exceptional customer service by communicating clearly and empathetically.

• Follow established support protocols, security policies, and technical standards.

• Strong understanding of basic IT concepts including operating systems, software applications, and networking principles.

• Excellent analytical and troubleshooting abilities.

• Strong written communication skills with the ability to explain technical concepts clearly.

• Ability to prioritize tasks and manage time effectively.

• Comfortable working independently with minimal supervision.

• Adept at handling multiple support requests simultaneously.

• Reliable internet connection and a dedicated remote workspace.

• 1–2 years of experience in a technical support, help desk, or customer service role (preferred, but not mandatory).

• Experience using ticketing systems, CRM tools, or remote desktop applications is an asset.

• Freshers with strong technical aptitude and willingness to learn are encouraged to apply.

• Flexible night and weekend shifts based on business requirements.

• Shift scheduling will be communicated in advance.

• Opportunity for additional hours depending on workload and coverage needs.

• Knowledge of Windows/macOS environments and basic system administration.

• Familiarity with internet troubleshooting, VPNs, and common remote access tools.

• Strong problem‑solving mindset with attention to detail.

• Ability to work efficiently in a fast‑paced, remote environment.

• Customer‑centric approach with patience and professionalism.

• Ability to follow procedures while also thinking critically to resolve unique issues.

• 100% remote work—no commute required.

• Competitive pay with opportunities for performance‑based incentives.

• Flexible schedules ideal for work‑life balance.

• Career development and training opportunities.

• Supportive and collaborative virtual work culture.

• Opportunity to grow into advanced technical or supervisory roles.

At Progressive Technology, we believe in empowering our employees to succeed from anywhere. You will be part of a forward‑thinking company that values innovation, teamwork, and continuous learning. Here, your contributions directly impact our clients and our long‑term success. We offer a stable, inclusive, and growth‑focused environment where your technical talent can flourish.

Interested candidates can submit their resume and a brief cover letter outlining their technical skills and availability. Shortlisted applicants will be contacted for an online assessment and virtual interview.