Senior Audio Visual Event Production Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well.

If you're interested in creating inspiring moments of connection, consider joining our team.

This is a full time salaried role based primarily onsite, with occasional remote work flexibility supported.

Convene is seeking a dynamic Senior Technology Manager to lead AV technology operations at our 100 Stockton Street property in the heart of Union Square. This is a unique opportunity to own and elevate the technology experience at a flagship Bay Area venue serving some of the region’s most innovative companies. Spanning 53,000 square feet, the space hosts everything from executive meetings to large scale conferences and full property buyouts.

Reporting to the General Manager and Regional AV Manager, this role is ideal for a hands on technology leader who thrives in a fast paced environment and is excited to shape and grow AV operations in San Francisco.

The Senior Technology Manager is responsible for the oversight and management of all information technology services for clients and employees, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and advanced rigging best practices, and large scale event logistics. They ensure exceptional experiences for all meetings, conferences, and work-related technology needs by working closely with clients and collaborating with Sales, Operations, and Production team members.

Additionally, the Senior Technology Manager will supervise Technology Managers, AV Supervisors, AV Operations Specialists, and other AV personnel providing guidance, training, and support for their personal, technical, and overall career development. The Senior Technology Manager embodies and upholds Convene's cultural standards. They are a proactive problem‑solver, ready to take on additional tasks and challenges as they arise, all while maintaining a professional demeanor.

• Manage and delegate tasks to a team of Technology Managers, AV Supervisors, AV Operations Specialists, and other specialized AV members across this dedicated location
• Manage and ensure performance goals are met for all team members
• Provide guidance and troubleshooting for junior team members and clients
• Manage physical assets and inventory
• Manage and troubleshoot AV equipment, including audio, video, lighting, and computer networking systems
• Evaluate and troubleshoot personal computers, mobile devices, and network components
• Coordinate with clients to ensure their technology needs are met
• Coordinate load in and load out logistics and schedules
• Provide consultative technology sales for client programs and review all pre‑contracted technology with clients during the planning process
• Ensure that booking guidelines are followed and that all leaders are maximizing space and revenue
• Provide excellent customer service and maintain positive relationships with Convene team members, divisions, and vendors
• Attend PEO, Pre‑Con, and pre‑production meetings as needed
• Direct day‑to‑day floor operations, including set and strike, and scheduling of internal and external personnel
• Create weekly schedules for Technology Specialists and coordinate with other locations to share resources
• Maintain positive relationships with clients and assist with any reasonable requests during programs
• Interact with Relationship Sales Managers to understand client experience with Convene
• Prepare and follow‑up on sales quotes using revenue maximization techniques
• Assist in any area of daily operation

• Assist with developing a healthy employee relations climate, including employee motivation and coaching
• Participate in collaborative project efforts with other departments
• Cros…