Desk Analyst

We have an exciting opportunity within our Support Department for an enthusiastic individual looking for a fresh challenge in a technology-driven company and a fast-paced environment.

As part of the Exel Support Desk team, you will play a key role in delivering exceptional customer service to users of our ERP and Field Service Management business systems.

This is a technical role suited to a motivated team player with energy, a positive attitude toward learning, and a commitment to excellence. The ideal candidate will have:

• Experience or background in Engineering, Field Service, Accounting, ERP Systems, or IT
• A solid understanding of Relational Databases (e.g., MSSQL,)
• A logical approach to problem-solving and strong attention to detail
• The ability to work independently, quickly, and accurately under pressure
• An appreciation of the urgency in responding to customer enquiries
• Experience providing technical advice and support to software users
• Excellent communication skills with strong verbal and written English

This is a full-time position based at our Head Office in Long Eaton, Nottingham, with the flexibility to work from home as part of our hybrid approach

We offer comprehensive training and an attractive package based on skills and experience for the right candidate.