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Technical Support Intern
Remote / Online - Candidates ideally in
Tampa, Hillsborough County, Florida, 33619, USA
Listed on 2026-03-04
Tampa, Hillsborough County, Florida, 33619, USA
Listing for:
Miva
Part Time, Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
You will:
- Answer customer inquiries and promote products and services
- Identify, reproduce, diagnose, and resolve client issues about the product
- Document customer interactions within our ticketing system
- Maintain professional telephone and email etiquette
- Provide timely customer service including seeking assistance when necessary
- Perform other duties as assigned
- Must be currently enrolled in computer science or a similar bachelor's degree program
- Solid understanding of Windows and Mac-based operating systems and software, including different browser and email platforms
- Basic knowledge of Linux
- Strong technical aptitude through demonstrable comfort in learning new applications quickly
- Exceptional customer service skills including the ability to empathize with customers from varying technical backgrounds
- Excellent oral and written communication skills
- Basic knowledge of website-related technologies such as domain name registration, HTML, CSS, and FTP
- Basic knowledge of Unix and Windows operating systems
- Remote company - work from anywhere!
- 401k with company match; vested immediately
- Flexible work schedule
- Inspiring & collaborative coworkers
Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in Tampa, FL.
Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.
Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce.
Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth.
Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024.
Miva, Inc. is an Equal Opportunity Employer.
Read Miva's Applicant Privacy Notice Here.
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