Field Support Specialist

Location: Dequincy

* Job Description:

DeQuincy-Based Support Desk Tier I Technician (Jedi, Rebel, Clone, or Starfleet Away-Team Member)
* Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

* Where:
* DeQuincy, LA (30–35 minutes NW of Lake Charles)

* Response Requirement:
* Must be able to get to DeQuincy in 30 minutes or less

* Must be able to come to Metairie head office for the final interview.

* Restech is looking for a Level 1 Help Desk Technician with
* 2–5 years of experience
* who can operate like a dependable member of the Rebel Alliance and a disciplined Starfleet officer at the same time. This role is based around a client site in
* DeQuincy, LA*, where you may be able to work remotely-from-site while staying ready for onsite missions in the surrounding area.

Your primary objective: handle
* Tier I tickets for remote clients*, while remaining available for local onsite work when the galaxy (or a printer) demands it.

* Responsibilities:
* * Possibly work from our client location in DeQuincy as your base of operations-your “outpost on the Outer Rim,” but with better Wi-Fi.

* Answer incoming customer support requests and drive them to completion like a Jedi finishing training-not “hand it off and hope.”

* Provide Tier I remote support for clients while staying ready to deploy onsite for fixes, installs, onboarding, and hands-on troubleshooting.

* Travel to other client locations in the area when needed-think Starfleet away team: prepared, professional, and effective.

* Document work clearly in tickets and internal systems-captain’s logs are non-negotiable.

* Maintain a security-first mindset-treat every endpoint like it could be carrying a Sith artifact.

* Hard

Skills:

* * Tier I desktop and application troubleshooting (Windows environments especially), with practical experience handling real-world user issues.

* Ability to set up, install, and deploy PCs/laptops and peripherals like you’re prepping gear for a mission.

* Basic networking and connectivity troubleshooting (Wi-Fi, DHCP, DNS basics)-enough to identify whether the issue is the holodeck or the warp core.

* Familiarity with Office 365 (email, Outlook issues, MFA resets, basic admin tasks).

* Strong ticket hygiene: notes, steps taken, resolution details, and follow-through.

* Technicians must display the following:
* * Reliable and professional customer communication-calm under pressure, clear in explanation.

* Ability to work independently from a client site without needing constant supervision.

* Strong time management and prioritization-multiple tickets, competing needs, no excuses.

* Readiness to shift from remote work to onsite response when needed-mission changes happen fast.

* A “fix it right” mentality paired with good judgment on escalation-know when to call in the senior Jedi.

* Must have:
*
* * 2–5 years
* of help desk experience.

* Must be able to reach
* DeQuincy, LA within 30 minutes or less*.

* Valid driver’s license and current car insurance (onsite calls are part of the role).

* Pluses:
* * MSP experience (you’ve supported multiple client environments and understand the pace).

* Familiarity with Connect Wise tools.

* Experience working from a client site while supporting other clients remotely.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

* 401(k) matching

* Dental insurance

* Health insurance

* Life insurance

* Paid time off

* Professional development assistance

* Vision insurance

Application Question(s):

* What is your expected yearly pay range for this role (minimum acceptable and preferred)? xrlwcon You will be compensated for travel to and from other clients in the area if needed.

Experience:

* Help Desk - MSP: 2 years (Required)

* Computer networking: 2 years (Required)

Ability to Commute:

* DeQuincy, LA 70633 (Required)

Willingness to travel:

* 50% (Required)

Work Location:

In person