Enterprise Application Engineer - Office Apps

Job Description

The Enterprise Application Engineer – Office Applications will support, maintain, and optimize critical enterprise and productivity applications across the firm. This hybrid role combines deep technical engineering expertise with strong business analysis and consulting skills, serving as a key bridge between attorneys, business stakeholders, vendors, and internal technology teams.

This role is responsible for the stability, performance, integration, and lifecycle management of diverse legal and business systems, while also translating business needs into technical solutions that enhance firm productivity, compliance, and user experience. A remote work arrangement is available for this position.

We’ve created a dynamic, energizing environment that promotes success for our clients and each other. We provide accelerated career development, strong team collaboration, and training that spans both business and legal disciplines. Our rigorous standards assure a diverse team of top talent at every turn.

Boston, MA;
Chicago, IL;
Los Angeles, CA;
New York City, NY;
Rochester, NY;
San Francisco, CA;
Washington, DC

• Serve as a subject matter expert for Microsoft 365 Office environment (Word, Outlook, Excel, PowerPoint, Copilot), including templates, add-ins, macros, customizations, styles, metadata scrubbers, comparison utilities, and legal-specific tools (Adobe, Kofax, Litera – Check, Compare, DocX, Metadact, Desktop, NTD, and others).
• Ensure stable and efficient application performance across laptops, desktops, and virtual environments.
• Lead advanced troubleshooting efforts involving application crashes, integration failures, authentication issues, and security concerns by analyzing logs, registry data, event viewer entries, telemetry, and related diagnostics.
• Document configurations, root causes, resolutions, standards, and best practices.

• Act as a trusted advisor to attorneys, staff, and business teams by providing consultative guidance on application capabilities, best practices, and process optimization.
• Partner with business stakeholders and other IT professionals to gather requirements, map workflows, and translate business needs into clear functional and technical specifications.
• Communicate effectively with non-technical users through clear documentation, concise updates, and easy-to-understand explanations.

• Own and manage the full application lifecycle for assigned systems, including patches, upgrades, regression testing, UAT coordination, and post-deployment support.
• Plan and execute change control and release management activities, including training, communication planning, and adoption support.
• Contribute to project initiatives by managing priorities, estimating effort, and delivering assigned tasks on time and within scope.

• Coordinate with internal IT groups, including development, infrastructure, and security teams, to ensure cohesive application support and integration across legal technology platforms.
• Manage vendor relationships with legal technology providers, escalating advanced issues and coordinating resolution efforts to minimize disruption to legal workflows and matter work.
• Evaluate and pilot new legal-specific features, tools, and integrations to assess their value, compatibility, and potential impact on firm workflows.
• Work closely with other engineers to package, deploy, and update related applications using SCCM and Intune.

• Uphold firm security and compliance standards through proper access controls, data handling procedures, legal industry risk protocols, and adherence to ISO
  27001 requirements.
• Maintain professional and technical expertise through ongoing training, industry events, and continuous learning.
• Participate actively in team and project meetings to support organizational goals and objectives.
• Perform other duties as assigned.

To perform this job successfully, you must be able to perform each essential job responsibility listed above, satisfactorily, with…