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ServiceNow AdministratorDeveloper Remote
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-03-04
Washington, District of Columbia, 20022, USA
Listing for:
The DNA group
Contract, Remote/Work from Home
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
Cloud Computing, IT Consultant, Systems Developer, IT Support
Job Description & How to Apply Below
Job Description
Job Description
Work Arrangement: Remote
Duration: 12-month contract, with possible extension
Experience: 5 + years
1099 or C2C,
No visa transfers, or sponsorship
The Service Now Administrator/Developer is responsible for the administration, configuration, development, and continuous improvement of the Service Now platform. This role ensures optimal performance, supports business process automation, and delivers scalable, secure solutions aligned with governance, compliance, and service management standards.
Engagement Details
Key Responsibilities- Administer and maintain Service Now (users, roles, groups, ACLs, licensing).
- Configure and manage system properties, workflows, business rules, UI policies, client scripts, and data policies.
- Monitor platform health, performance, and diagnostics; troubleshoot and resolve issues.
- Manage upgrades, patches, and release activities, including validation and regression testing.
- Ensure platform security and compliance with governance standards.
- Implement and enforce Service Now best practices to ensure upgrade-safe, maintainable, and scalable solutions.
- Define solution scope and objectives; produce detailed build specifications and technical documentation.
- Develop and customize solutions using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.
- Build and maintain custom tables and scoped applications; develop Service Portal widgets when needed.
- Configure Service Catalog items and workflows; develop dashboards, reports, and performance analytics.
- Implement assignment rules (FIFO/LIFO), SLAs, and case routing.
- Support Agile delivery by assisting with user story creation, grooming, coding, QA, and documentation.
- Design and maintain integrations with external systems using REST, SOAP, and JSON.
- Develop REST APIs and inbound and outbound integrations; automate processes using Flow Designer and Integration Hub.
- 3 plus years of hands-on Service Now development experience
- 3 plus years of IT application solution delivery experience
- Strong experience translating requirements into technical designs, builds, and documentation
- Proven ability to implement Service Now best practices and governance standards in production environments
- Service Now platform development, 3 years, Required
- IT application system delivery, 3 years, Required
- Platform customization (Service Now or similar), 2 years, Required
- Custom application development including Service Portal widget creation, 2 years, Required
- Core applications (Incident, Problem, Change, Knowledge, Service Catalog), 2 years, Required
- JavaScript development (HTML5, Jelly, jQuery, Angular
JS), 2 years, Required - Agile and Scrum implementation, 2 years, Required
- Service Now Developer Certification, Required
- Integrations (SOAP, REST, JSON, JDBC, file imports)
- Integration platforms such as Mule Soft or Apigee
- Service Now administration capabilities including CMS, ACLs, workflows, UI actions, UI policies, dictionary, catalog items
- Orchestration and Discovery experience
- Refactoring legacy Service Now applications
- Service Now instance upgrade experience
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