Yardi Helpdesk Analyst - Remote

My Leading real estate client is looking for a Yardi Helpdesk Analyst to support internal users across the key residential modules including Rentcafe, Maintenance IQ and Voyager 7s. You can come from either an IT or accounting background but must have at least 1 year experience providing Yardi support. This role will allow you to work remotely so can be based anywhere in the UK and there will be excellent career opportunities working for the biggest BTR operator in the UK.

• Respond to and diagnose IT issues over phone, email, and chat taking responsibility for and resolving as many Incident and change tickets as possible and escalating those that you cannot fix to our systems analysts.
• Support business growth with system support expertise and helpdesk support to ensure new business initiatives, clients, sites and units are set up as per mobilisation and project planning’s requirements.
• Ensure excellent customer service and maintaining consistency in approach to all colleagues.
• Build up and maintain a knowledgebase of fixes to issues using your experience/acquired knowledge of business processes, business systems, customer portals and applications.
• Drive development of applications and training by escalating user issues and improvement requirements.
• Follow the defined incident management process.
• Meet the defined SLA’s were possible.
• Promote continuous improvement user focus and best practice within the department.