Associate Applications Support - Social Care Systems

Salary and Grade

Grade B – £28,598 – £33,699 per annum. Subject to formal evaluation under the Pay Equity Review.

Working Hours

36.5 hours per week.

Employment Status

Permanent.

About Us

We are a dynamic local authority dedicated to delivering exceptional services to our community. Our function is at the forefront of innovation and efficiency, and we are seeking a highly motivated Associate Application Support Officer to work closely with the team managing first and second line IT application support queries.

The Role

We are looking for an individual with experience of IT support and working with customers. The successful candidate will work as part of the team managing support calls and the ongoing support and development of critical line of business case management applications, supporting circa 4,000 end users across Children’s and Adults services.

Key Responsibilities

• Support applications and ensure service levels are met.
• Ensure seamless support and operation of applications across multiple business areas, maintaining a high level of customer experience.
• Develop and maintain excellent relationships with peers and stakeholders within the business.

About You

• Demonstrable experience in providing application support and working with customers.
• Proven track record of managing own workload.
• Strong IT skills with hands‑on experience in managing software applications.
• Excellent interpersonal and communication skills, able to build and maintain relationships at all levels.

Application Process

Please upload an up‑to‑date CV via the attachments section of your application – a CV is required for shortlisting. We cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact  quoting  3804.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification – JD – Associate Application Support Engineer (1).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.