CORP - Continuous Improvement Analyst

Job Summary:

" The Incident Management Analyst role provides critical operational and administrative support to the Incident Management function within Consumer, ensuring incidents are handled efficiently and consistently. This role is responsible for coordinating incident meetings, maintaining accurate documentation and timelines, tracking action items, and supporting communication throughout the incident lifecycle. The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to stay calm in fast-paced situations and anticipate needs without being prompted.

This position enables Incident Managers to focus on decision-making by keeping incident processes running smoothly.

Essential Duties/Responsibilities:

" Proven ability to perform independent data analysis.
" Schedule and coordinate incident-related meetings and follow-ups across multiple teams and time zones.
" Perform various administrative skills capturing and tracking action items and commitments across teams.
" Data gathering and documenting incident updates succinctly, without needing direction or being prompted.
" Support Incident Manager throughout the resolution of operational incidents by assisting with organizing incident artifacts, communications, and reporting.
" Demonstrates high attention to detail and strong organizational and documentation skills, including decisions, action items, owners, and timelines.
" Exhibits curiosity, initiative, assertiveness and determination to succeed
" Identify and document continuous process improvement opportunities, as well as preventive measures and controls for incidents
" Eager for continuous learning opportunities and developing new skillsets
" Effectively interact, collaborate and build relationships with all levels of the organization and across multiple departments is essential.

Working Conditions:

" Virtual office environment (remote worker.)
" Some overtime required as business needs arise.

Minimum Requirements:

" A Bachelor's degree in a Business Administration related area, or 3-5 years of related experience

Preferred Qualifications:

" SAP knowledge
" Any certifications designed to drive efficiency, break down silos, or foster a culture of continuous improvement

Additional

Knowledge, Skills and Abilities:

"

Experience with in competitive retail electricity and natural gas markets
" Comprehensive analytical, conceptual, and problem-solving skills
" High degree of ownership, reliability, and accountability.
" Strong interpersonal and communication skills (both verbal and written), especially with meeting summaries and incident updates
" Proven ability to learn new concepts quickly
" Proven ability to manage multiple priorities independently and follow through without reminders.
" Proactive mindset along with a "can do" work approach
" Strong bias for continual process improvement
" Proficient in MS Office software and AI

Physical Requirements:

" Sitting for extended periods of time
" Ability to communicate by phone and Microsoft Teams (listening and speaking)
" Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
" Physically able to participate in conference calls, meetings, presentations, and training sessions