Product Support Analyst Job Coos Bay Oregon USA,IT/Tech

Employer Industry: Ticketing and Event Technology

Why consider this job opportunity:

Salary of $30/hr
Flexible work environment, allowing you to work remotely or in the office
Unlimited PTO and up to 16 weeks of fully-paid family leave
Equity stake and 401(k) matching
Comprehensive health, vision, dental, and life insurance benefits
Annual stipend for wellness expenses and subscriptions to mental health resources

What to Expect (Job Responsibilities):

Receive, replicate, and analyze incoming software application support requests from clients through various communication channels
Accurately log relevant information in the support ticket system and ensure case information is up to date
Investigate software application issues using available resources and collaborate with team members for resolution
Adjust the priority of issues based on guidelines and elevate to 2nd level support as necessary
Oversee assigned support cases and communicate with clients and other teams regarding development fixes and product requests

What is Required (Qualifications):

Problem-solving capabilities with 2+ years of experience in a software support role for a SaaS company or similar environment
Strong communication skills to effectively convey technical information to non-technical audiences
Basic knowledge of HTML, CSS, and SQL is a plus
Ability to work independently and creatively in a dynamic environment
Availability to work one weekend day and participate in rotating after‑hours on‑call duties

How to Stand Out (Preferred Qualifications):

Experience with software (SaaS) support and a passion for live events
Familiarity with various computer programming languages
Resiliency and a positive attitude when handling challenging calls

#Ticketing Industry #Customer Support #Remote Work #Career Growth #SaaS

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language