ServiceNow QA​/Test Engineer

Overview

Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

* Comprehensive health benefits that start day 1

* Student Loan Repayment Assistance & Reimbursement Programs

* Family-focused benefits

* Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

Remote position, however candidates must reside in one of the following states:
Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin.

Description

The Service Now QA/Test Developer/Engineer is a key member of our IT team, responsible for ensuring the quality and reliability of Service Now platform solutions. This individual plans and executes testing strategies to validate new features, enhancements, and fixes on the Service Now platform. By catching issues early and confirming that new functionalities meet business requirements, the Service Now QA/Test Engineer maintains a high-performing, user-friendly environment.

Working closely with development, product, and operations teams in an Agile workflow, this role not only finds and tracks defects but also drives test automation efforts and continuous improvement in quality practices. This is a mid-level to senior, fully remote position offering growth opportunities and the opportunity to make a significant impact in a dynamic Service Now ecosystem. This is a net new position, previously we have spread these duties amongst the team -- as such we are seeking an individual capable of driving this work and taking ownership to stand up this role with best practices they can bring from their experience.

RESPONSIBILITIES:

* Develop and execute test plans and test cases for new Service Now features and enhancements, ensuring functional and performance requirements are met.

* Perform both manual and automated tests (functional, regression, integration) using Service Now's Automated Test Framework (ATF) and other tools to validate end-to-end processes on the platform.

* Identify and document software bugs, track defects in the issue management system, and collaborate with developers to analyze root causes and verify fixes promptly.

* Work closely with developers, business analysts, and project managers throughout the development lifecycle to review requirements, provide input on testability, and ensure quality checkpoints are met.

* Build and maintain automated test scripts to improve coverage and efficiency, integrating tests into the deployment pipelines for frequent, reliable releases.

* Monitor test execution and quality metrics, clearly communicating progress, defect findings, and risks to stakeholders.

* Participate in Agile/Scrum ceremonies (planning, stand-ups, retrospectives) to ensure testing activities align with sprint goals and release timelines.

* Contribute to continual improvement of QA processes and tools; research and implement new testing approaches and leverage Service Now platform features to enhance quality assurance.

PREFERRED QUALIFICATIONS:

* Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).

* 3+ years of hands-on software testing or QA experience, including experience with Service Now or other complex enterprise applications.

* Proficiency in JavaScript and familiarity with Service Now development (e.g., Glide scripting/configuration).

* Experience with Service Now's Automated Test Framework (ATF) with the ability to write and maintain automated test scripts.

* Solid understanding of QA methodologies and various test types (functional, regression, UAT, performance); hands-on experience with test case management and defect tracking tools.

* Service Now certification(s) - especially Certified System Administrator (CSA) - highly preferred; additional certs (e.g., Implementation Specialist, Application Developer) are a plus.

* QA certification(s) such as ISTQB Certified Tester or equivalent are a plus, demonstrating a strong foundation in testing best practices.

* Experience working in Agile/Scrum teams; familiarity with Dev Ops and CI/CD processes for testing and deployment.

* Excellent analytical and problem-solving skills, strong attention to detail, and a commitment to delivering high-quality results.

* Strong communication and teamwork skills, with an inclusive approach and ability to collaborate effectively in a remote, cross-functional environment.

MINIMUM QUALIFICATIONS:

* Education - Bachelor's degree in Computer Science, Information Systems, or related field preferred; equivalent experience may be considered in lieu of degree.

* Experience - Minimum 3 years of hands-on software testing or QA experience, including experience with Service Now or complex…