Microsoft Windows Server​/O365 Admin

Position: Microsoft Windows Server / O365 Admin
We are looking for a detail-oriented, experienced professional with supervisory skills to join our growing technical team. This is an
* in-person role
* and is not currently eligible for remote or work-from-home arrangements.

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

* The Role:

* We are expanding and seeking a self-motivated, organized individual with a proven ability to: troubleshoot technical issues, juggle multiple priorities, and maintain a high level of accuracy. Performance will be evaluated based on
* customer satisfaction, quality of work, response accuracy, and attention to detail*.

This role requires frequent interaction with customers via
* written email responses
* as well as
* telephone or video calls*. The ideal candidate must be able to
* communicate clearly, professionally, and effectively in both written and verbal formats*.

Additionally, the role involves
* interfacing with company management
* to deliver clear and actionable
* weekly, monthly, and quarterly reports
* on technical activity, Helpdesk performance, and customer trends. The candidate should also be able to
* evaluate current processes and procedures
* and provide
* objective, data-driven recommendations for operational improvements*.

You will also be exposed to a wide range of technologies and be responsible for configuring, troubleshooting, and maintaining systems such as PBX platforms, security cameras, switches, firewalls, secure WiFi, servers, and more.

* Responsibilities:
* * Daily technical tasks and customer support

* Take ownership of Helpdesk requests and ensure they are resolved accurately and efficiently

* Communicate with customers through email, phone, and video in a professional and helpful manner

* Configure and maintain a variety of systems (PBX, cameras, PCs, firewalls, etc.)

* Perform routine updates, patches, and maintenance

* Prioritize and track open issues, ensuring timely resolution and escalation if needed

* Compile and submit
* weekly, monthly, and quarterly reports
* to management

* Analyze existing technical support processes and provide
* objective recommendations for improvement
* * Contribute to continuous improvement of technical documentation and procedures

* Essential

Skills:

* * Strong attention to detail and ability to multi-task without sacrificing accuracy

* General networking and Windows troubleshooting skills

* Professional-level written and verbal communication skills

* Ability to install and support IT equipment efficiently and safely

* Strong interpersonal and customer service skills

* Time management and prioritization capabilities

* Ability to interact effectively with management and communicate technical data clearly

* Analytical thinking and process improvement mindset

* Self-motivated with a desire to learn and grow

* What’s In IT For You?
* * Family-owned company with a supportive and growth-oriented environment

* Competitive salary: *$53,000.00 - $65,000.00 per year
* * 3 weeks of PTO

* 401(k) with company match

* Comprehensive health, dental, and vision insurance

* Education & certification reimbursement program

* Career growth with exposure to diverse technologies

* Desired Technical Background:
* * 3+ years in a related technical role

* 2+ years of enterprise Windows environment experience

* Familiarity with Active Directory and cybersecurity best practices

* Requirements:
* * Valid driver’s license and clean DMV record

* High school diploma or equivalent

* Authorized to work in the U.S.

* Able to pass background checks and drug screening

* Experience in a school or public-sector environment a plus

* Strong xrlwcon documentation and communication with leadership

* At least one of the following certifications:

CompTIA Security+, Network+, or Server+
Microsoft AZ-800 / AZ-801
Microsoft 365 Teams Admin (MS-700)

* At least one of the following Workplace experience:

Watchguard Firewall Administration
Sonicwall Firewall Administration
Fortinet Firewall Administration

* 2+ years technical experience in an MSP role, or configuring and maintaining VOIP Telephony platforms.

* Bonus Points For:
* * Workplace experience with Microsoft Teams Telephony, Ring Central, Dialpad, 8X8, or SIP/VoIP systems

* Experience with Linux (preferably RHEL) and Bash scripting

* Familiarity with web or script languages (Python, PHP, HTML, JavaScript)

* 2+ Years of Supervisory or Team Lead Experience

Job Type: Full-time

Pay: $53,000.00 - $65,000.00 per year

Benefits:

* 401(k) matching

* Dental insurance

* Health insurance

* Health savings account

* Life insurance

* Paid time off

* Professional development assistance

* Referral program

* Vision insurance

Education:

* High school or equivalent (Required)

Work Location:

In person