Managed Services Admin

* Company Overview:
* Coretechs, LLC is a leading managed services provider based in Louisiana, specializing in cybersecurity solutions for businesses across various industries. With over a decade of experience, we are dedicated to delivering top-notch IT services to our clients. Coretechs provides IT Services in East Texas, South Arkansas, and throughout Louisiana.

Is this your next job Read the full description below to find out, and do not hesitate to make an application.

* Trust and Integrity* | We believe in always doing the right thing, even when no one is looking.

Our commitment to honesty and transparency ensures that our clients can always rely on us to make ethical decisions.

* Client-Centered Advice* | We strive to provide thoughtful, fair, and personalized advice that serves the best interests of our clients. Our recommendations are grounded in understanding their unique needs and long-term success.

* Friendly and Fast Support* | Our clients deserve the best service experience, so we prioritize being approachable and responsive. We deliver swift, effective support while maintaining a positive, solutions-driven attitude.

* Continuous Improvement* | We are committed to constantly evolving our skills, technology, and processes. We seek to learn and innovate in order to provide the most effective solutions for our clients.

* Collaboration and Teamwork* | We believe that great results come from working together. Whether collaborating with clients or internally, we promote an environment of respect, shared goals, and open communication.

* Accountability* | We take full responsibility for the solutions we provide and the promises we make. Holding ourselves accountable ensures that we meet or exceed client expectations every time.

* Role Overview:
* As a Managed Services Admin you will be responsible for maintaining and optimizing the IT infrastructure of our clients. Your primary focus will be to monitor and support their systems, troubleshoot issues, and implement proactive measures to enhance performance and security. Your strong technical expertise and excellent problem-solving skills will be crucial in providing top-notch service to our clients.

* Key Responsibilities:

* * Systems Administration:
Perform administration and maintenance of clients' IT infrastructure, including servers, networks, and systems, ensuring high availability and reliability.

* Technical Support:
Provide remote and on-site technical assistance to clients, resolving issues related to hardware, software, and network connectivity promptly and efficiently.

* Monitoring and Maintenance:
Monitor system performance, identify potential issues, and proactively implement corrective measures to optimize system performance and minimize downtime.

* Security Management:
Implement and maintain security protocols and measures to protect clients' systems and data from cyber threats and unauthorized access.

* Patch Management:
Ensure timely application of patches, updates, and security fixes across clients' systems and infrastructure.

* Documentation and Reporting:
Maintain accurate documentation of system configurations, changes, and incident resolutions. Prepare reports on system performance, incidents, and recommendations for improvement.

* Disaster Recovery:
Contribute to the development and implementation of disaster recovery plans and backup strategies to ensure business continuity for clients.

* Client Communication:
Interact with clients, assess their technical needs, and provide timely updates and clear communication regarding system status and issue resolution progress.

* Requirements:
* * Technical Expertise:
Strong knowledge and experience in systems administration, including server administration, network configuration, Office 365, DHCP/DNS/Active Directory. Azure AD experience is a major plus!!

* Problem-Solving

Skills:

Ability to analyze and resolve complex technical issues, demonstrating a proactive and solution-oriented approach.

* Communication

Skills:

Excellent verbal and written communication skills to interact with clients and internal teams effectively.

* Remote Work Proficiency:
Experience in working remotely, managing time efficiently, and meeting deadlines independently.

* Security Awareness:
Familiarity with cybersecurity best practices and the ability to implement and maintain security measures.

* Certifications (Preferred but not required):
Certifications such as Microsoft Certified Systems Administrator (MCSA), CompTIA Network+, or relevant industry certifications are desirable.

* Flexibility:
Willingness to adapt to changing priorities, technologies, and client requirements.

* Location:

* This is a hybrid position, allowing you to work from any location, customer sites, and our office but need to be based in or near Ruston or Monroe Louisiana to spend time in our office weekly.

Join our team and contribute to our mission of delivering outstanding managed services to our valued clients. Apply today to embark on an exciting career in the IT…