Business Analyst

About VML

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.

In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

VML is a WPP agency (NYSE: WPP). For more information, please visit , and follow along on Instagram, Linked In, and X.

Business Analyst with Commerce experience required to join our Delivery team here in Poland, please note we offer Hybrid or remote working.

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology - in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.

The opportunity:

Business Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.

What you'll get to do:

* Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer

* Identify and recommend options for potential solutions and assess them for both technical and business suitability

* Create logical and innovative solutions to problems

* Present proposals to clients

* Work with a scrum / delivery team through to go live

* Analyse business systems in order to recommend efficiencies

* Provide estimates for analysis work and plans in conjunction with Project/Programme Managers

* Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction

* Provide training to users of a new system as required

* Plan and work flexibly to meet deadlines

* Keep up to date with technical and industry sector advances

* Maintain great client relationships at all levels of the organisation

* Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required

* Manage situations and relationships both internally and externally

What you should have:

* You will have experience working as a Business Analyst on ecommerce / experience projects

* Experience of managing client stakeholders and Product Owners / Manangers

* Able to run workshops with client stakeholders

* Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it

* You like working in a fast-paced environment and are ready to inspire outstanding online experiences for consumers and brands, no matter what product, service, sector, device or channel!

* You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations

* Great stakeholder management skills

* Experience of Agile software delivery

* Business Process mapping and engineering

* eCommerce and retail / brand experience

* Production of high quality user stories and acceptance criteria

* Analysis and design of systems (package integration and bespoke development)

* Ability to work on your own initiative to an agreed action plan

* Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills

* Strong problem solving, time management and organisational skills

* Strong commercial awareness and business acumen

* Energetic, enthusiastic with strong attention to detail

You will collaborate with our UK project team, so we'll need you to be available until 18:00 PL

Bonus points if you have:

* Agile / Scrum master experience

* Experience working with multiple different ecommerce /…