Customer Engineer

At Builder.io, we're pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products. Our mission is to empower design and development teams to unlock their full potential through modern development workflows and cutting-edge AI capabilities.

If you're passionate about innovation, developer experience, and helping customers succeed through AI-powered workflows, we'd love to hear from you.

About the Role:

You'll collaborate directly with engineering, design, and product teams at some of the world's most innovative companies, helping them reimagine how they design, build, and scale digital experiences with Builder.

Whether through Fusion, our AI-powered code generation suite that streamlines handoff between design and development, or Publish, our API-driven content platform, you'll partner with engineering, design, and product teams to reimagine how they design, build, and scale digital experiences with Builder.

Key Responsibilities:

• Lead Technical Integrations & Onboarding: Own the technical integration process for enterprise-level customers, ensuring smooth, successful deployments that set the stage for long-term success.
• Drive AI Adoption & Change Management: Educate and enable customers on how to work with AI tools and change their workflows to meet the modern world of development
• Expert Troubleshooting: Diagnose and resolve technical challenges across Builder's platform, APIs, and integrations. Work closely with our Engineering team to identify solutions and improve reliability.
• Customer Advocacy: Translate customer goals into actionable product feedback and advocate for their success across internal teams.
• Enablement & Best Practices: Build scalable resources (documentation, sample repos, internal playbooks) to help customers onboard efficiently and get the most from Builder's AI and visual development capabilities.

What We're Looking For:

• Front-End Development Expertise: 4+ years of experience with HTML, CSS, JavaScript, and modern frameworks like React, Vue, or Angular.
• AI & Workflow Enablement Interest: Experience with (or a strong curiosity about) prompt design, generative AI tools, or LLM-based development workflows.
• Headless Architecture Proficiency: Familiarity with modern web architectures (headless CMS, APIs, Graph
  
  QL) and how data and content flow through large systems.
• Customer-Facing Experience: Proven success supporting or implementing complex software solutions for enterprise customers.
• Strategic Thinker: Ability to translate technical and business needs into clear plans that drive adoption and measurable outcomes.
• Adaptable & Collaborative: Thrives in dynamic, fast-moving environments. Open to feedback, learning, and experimentation.

Why Builder.io?

• Innovative Culture: Join a team that values creativity and forward-thinking ideas.
• Professional Growth: Collaborate with top-tier enterprise customers and help shape the future of visual development.
• Competitive Compensation: Estimated salary range of $100,000 - $180,000 USD, based on experience and skills.

If you're excited about this role and passionate about driving customer success with cutting-edge technology, we want to hear from you!

What Builder.io offers you:

• Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
• Mental health days. We encourage you to take at least one per quarter to recharge
• Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
• $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
• $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
• Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
• Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
• Additional Insurance. Depending on location, Builder covers your life insurance,…