ServiceNow Developer DHS Public Trust; Remote

Position: ServiceNow Developer DHS Public Trust (Remote)
Description

Please note:

This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

As a Service Now Developer, you play a pivotal role in successfully developing and deploying Service Now solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing Service Now applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

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* Job Location:

** Remote

** Your responsibilities include:*
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** Solution Discovery & Design:
** Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective Service Now solution designs.

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** Technical Implementation:
** Collaborate with cross-functional teams to implement Service Now solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop andmaintaincomplex scripts, business rules, and UI policies.

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** Data Migration:
** Support data migration design and activities from legacy systems to Service Now, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial Service Now data structures,leveragingout-of-the-box data schemas before designing custom tables and fields.

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** Integration Management:
** Assist architects and senior developers in the integration of Service Now with other systems and applications to create seamless end-to-end processes.

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** Technical Documentation:
** Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.

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* Testing and Quality Assurance:

** Conduct thorough testing of Service Now configurations tovalidatefunctionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

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** User Training:
** Support end-user training to ensure a smooth adoption of the implemented solution.

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** Change Management:
** Support change management efforts byassistingsenior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

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** Incident and Problem Resolution:
** Troubleshoot and resolve technical issues related to Service Now implementations. Collaborate with support teams to providetimelyresolution to incidents and problems.

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** Security and Compliance:
** Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

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** Continuous Learning:
** Stay updated on the latest Service Now features, enhancements, and best practices to enhance the quality of implementations andmaintainexpertiseinthe platform. Continue certification and trainingprocessto meet Practice standards and growth areas, and contribute to the continued success of the team.

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** Collaboration and Communication:
** Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

** Required Experiences and Certifications*
* + US Citizenship is required(required by the federal government for this position).

+ Must be able to obtain a DHS Public Trust clearance.

+ MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

+ 3+ years of software development experience

+ 1+years of experience implementing Service Now solutions

** Desired*
* ** Skills*
* + 1+ years of experience with CSM or ITSM

+ 1+ years of experiencetroubleshooting and resolving technical issues related to Service Now implementations.

+ 1+ years of experience scripting beyond basic Service Now scripts

+ 1+ years of experience in Agile Scrum 

+ Certified in one or more additional mainline certifications, with preference for:

+ Service Now Certified Application Developer

+ Service Now Certified System Administrator

+ Certified Implementation Specialist - Human Resources

+ Certified Implementation Specialist - Customer Service Management

+ Certified Implementation Specialist - Discovery

+ Certified Implementation Specialist - Software Asset Management

+ Certified Implementation Specialist - Project Portfolio Management

+ Experience in App Engine

+ Service Portal customization experience

+ Hands-on experience (480 hourseach) in configuring or building 3 or more Service Now applications.

+ In-depth knowledge of Service Now platform capabilities, modules, and best practices

+ Familiarity with ITIL processes and IT Service Management (ITSM) principles

+ Strong scripting skills in…