Help Desk Service Specialist

Position: Help Desk Service Specialist 3
Title:
Help Desk Service Specialist 3

Duration: 4+ Months (Onsite)

Location:
Boise, Idaho

Pay Rate: $20/hr. on w2

Description:

Full-time professional work experience in Information Technology user management and onboarding/off boarding in a Windows (Active Directory & Office 365) environment supporting business users across multiple domains.

This is a FULLY ONSITE POSITION. Remote work WILL NOT be considered. Candidates MUST be willing and able to work full time onsite for the duration of this role.

This contract position IS NOT expected to run beyond the 6/30/2023 fiscal year end date noted as the State plans to replace the position with a full-time employee at the end of the term. The candidate in the position would, however, be eligible to apply to be considered for that full time position with the State if interested at the end of the contract term.

Full-time professional work experience in Information Technology phone support and user management with a proficiency in onboarding/offboarding in a Windows (Active Directory & Office 365) environment to provide basic service desk support for business users across multiple domains.

• Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange.

• Perform user onboarding and separation tasks in Active Directory, Office 365, and Exchange.

• Program and configure VoIP phone users in Cisco Call Managers.

• Update onboarding and separation documentation as needed.

• Manage software licensing.

• Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries.

• Determine the nature of the problem; root cause; provide basic troubleshooting.

• Document support responses in the ITS Service Desk Ivanti ticketing system.

• Escalate problems in accordance with defined ITS procedures.

• Assist users with problem solving steps.

• Communicate accurate and useful status updates.