DSCSA; Drug Supply Chain Security Act Product Flow - Senior Analyst; Remote

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The Senior Analyst – DSCSA (Drug Supply Chain Security Act) Product Flow will be primarily responsible for DSCSA activities requiring a high degree of internal-facing interactions, resolving DSCSA data errors, and ensuring efficient product flow of prescription pharmacy product. The Senior Analyst will have the responsibility of managing a queue and processing DSCSA-related data errors, which prevent the compliant product flow of drugs held in quarantine locations at Distribution Centers and pharmacies.

In addition, the day‑to‑day activities will support 10 distinct business units across Retail, PBM, Omnicare, Minute Clinic, and Oak Street Health as well as playing a key role in maintaining the formal documentation of key processes. The Senior Analyst will join forces with the field teams and leadership; vendors of prescription pharmacy product; and the vendor for the web‑based application with which the exceptions queue and processing activities will take place.

This role will focus on monitoring, troubleshooting, and resolving serialization and traceability exceptions, managing serialization and exception handling under the DSCSA. This is a remote role that can be done anywhere in the US. The financial scope of work also entails:
1. Minimizing and eliminating the risk for financial penalties incurred due to DSCSA non‑compliance
2. Minimizing the impact to working capital and waste caused by quarantined product, DSCSA-data errors, and internal systems errors
3. Defining the financial and operational opportunities for savings due to internal and external non‑adherence to standard pharmacy warehouse receiving procedures.

• Monitor and manage serialization exceptions using Trace Link SCWM platform, ensuring timely investigation and resolution; troubleshoot CVS Health's traceability and verification issues, escalating to trading partners.
• Support the implementation of SOPs and compliance workflows for exception handling and traceability; maintain and update knowledge management records, ensuring compliance documentation aligns with CVS Health's policies and regulatory standards.
• Act as a liaison between CVS Health's internal teams and external trading partners (manufacturers, wholesalers), addressing quarantine inventory issues and exception resolutions.
• Assist in training CVS Health teams (Retail pharmacies and distribution centers, PBM Mail, PBM Specialty, etc.) on serialization compliance, exception management, and best practices.
• Support the development of systems and processes needed for on‑going exceptions management. Stay up to date with DSCSA compliance milestones, providing input for process improvements and regulatory updates.

• 3+ years' experience in supply chain, analysis, retail, or healthcare.
• Strong verbal and written communication skill with the ability to present findings and influence key stakeholders.
• Advanced analytical thinking and problem‑solving skills; ability to make data‑driven decisions under regulatory timelines.
• Proven experience leading cross‑functional collaboration and building consensus across CVS Health enterprise.
• Ability to adapt quickly to shifting priorities and evolving Supply Chain Security Act (DSCSA) regulatory requirements.
• Highly detailed oriented with strong focus on accuracy and completeness.
• Demonstrated ability to manage complex project and competing priorities under tight deadlines.
• Proven track record managing queues and driving process improvement across large organization.
• Ability to influence outcomes, mediate conflicts, and guide team to resolution in high stake regulatory environment.
• Advanced proficiency in Microsoft Excel and PowerPoint.

• Expe…