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IT Support Engineer/Field Engineer
Remote / Online - Candidates ideally in
Clevedon, Somerset County, BS215, England, UK
Listed on 2026-03-03
Clevedon, Somerset County, BS215, England, UK
Listing for:
Pivotal Recruit Ltd
Full Time, Remote/Work from Home
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
- £30,000 to £35,000 + Company Van + Benefits
- Full Time Permanent Role
- Monday to Friday 9am to 5.30pm
This is a hybrid role, combining remote IT support / service desk work from home with on-site Field Engineer visits to domestic and small business clients. It suits an engineer currently working within an MSP who is looking for career progression, leadership responsibility, and the opportunity to influence how IT services are delivered.Key Responsibilities
- IT support and service desk ticket resolution (remote)
- Field Engineer visits for installations, upgrades, and fault-finding
- Microsoft 365 administration (Azure AD, licensing, security, Intune)
- Proactive MSP tasks including patching, monitoring, and scheduled maintenance
- Install, configure, and support Ubiquiti Uni Fi networks
- Support MS Windows and macOS devices
- Work to Cyber Essentials Plus and IT security best practice
- Follow documented MSP processes and contribute to service improvement
- Experience as an IT Support Engineer, Field Engineer, or MSP Engineer
- Previous experience working within an MSP environment
- Experience working to ticketing systems and SLAs
- Strong Microsoft 365, Windows, macOS, and networking knowledge
- Hands-on experience with Ubiquiti Uni Fi networking
- Security-focused approach to IT support
- Customer-facing experience (IT, retail, hospitality, or similar)
- Leadership experience or a clear desire to progress into leadership
- Full UK driving licence
- Company van or mileage reimbursement
- 28 days holiday (including bank holidays)
- Pension scheme
- Home-based role with regular field work
- Training and certification support
- Exposure to MSP tools, processes, and security frameworks
- All equipment provided, including hardware, software, tools, and branded clothing
- You will join a small, experienced team with a supportive, people first culture
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