IT Systems Engineer

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

$80,000 - $90,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

S5

Exempt

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Full-time

The IT Systems Engineer plays a vital role in the ITS department, participating in the management of the University’s storage, virtualization, backup, and disaster recovery environments. This position is a member of the team responsible for the essential computing and data infrastructure across multiple datacenters located in various regions. This position is responsible for upholding a robust, efficient, secure, and well-supported environment that is essential for the University’s operations.

The position demands a blend of technical proficiency, strong communication abilities, and a dedication to ongoing learning and innovative solutions.

• 4 years of experience in supporting computing technology or equivalent combination of experience and education.

• Experience with enterprise-scaled solutions
• Experience with SAN technologies including fibre channel, multi-pathing and zoning (Net App OnTap preferred)
• Experience with NAS technologies including multi-pathing, replication, quota management, share management and both NFS and CIFS / SMB file systems (Net App OnTap preferred)
• Experience with enterprise storage technologies including snapshots and both synchronous and asynchronous replication (Net App OnTap preferred)
• Experience with type 1 hypervisors and/or cloud infrastructure technologies
• Dev Ops or programming experience (preferably Powershell, C#)
• Experience with datacenter network technologies including LACP , load balancing, and SDN
• Experience in performing Root Cause Analysis and coordinating mitigation strategies
• Knowledge of Information Security Best Practices

• Sustain and continually improve the University’s storage infrastructure, including storage clusters and the storage fabric.
• Support the university wide data backup, restoration, and disaster recovery environment integrated within the storage platform.
• Develop and maintain automation and programs to enhance efficiency and provide configuration consistency.
• Create and augment custom reports and monitoring to identify potential issues with environmental stability and sustainability.
• Sustain and continually improve the University virtualization infrastructure, including servers, software, and automation to ensure supportability with a goal to exceed industry standard uptime.
• Develop and disseminate best practices and standards for adoption by the larger University IT community.
• Continually update, secure, review and create daily reports, monitor environments, understand potential issues, and take independent action(s) to prevent interruption.
• Develop and update documentation and procedures across storage, virtualization, backup, and disaster recovery environments.
• Collaborate daily with team members using the infrastructure environment ticket system to promote best practices, address issues, and provide technical guidance and direction to IT staff.
• Independently diagnose and resolve issues, implementing corrective actions such as workarounds and application fixes.
• Reproduce both…