Business Process Analyst

The Development Services Business Process Analyst will play a critical role in defining, developing, and administering improvements of our business processes and workflow using industry best practices. In this role you work to improve the usability of technology applications (such as permit tracking applications, automated reporting, and mobile applications) and provide direct support to end users. A key function of this position is the evaluation and implementation of new features and functions to support service delivery.

The Process Analyst must also be able to test and troubleshoot software applications and develop reports as well as deliver end user training.

• Maps current business processes to provide a foundation for defining business activities. Uses business process maps to develop procedures, models, and operational processes.
• Develops and maintains procedures for maintaining information in systems. Researches available information and standards for maintaining such information, writes procedures, communicates, and collaborates with technical and non-technical staff and implements new procedures upon approval.
• Collaborates with Development Services departments on various process improvement projects to gather, analyze and translate customer feedback and business needs into technical specifications.
• Participates in related systems development efforts as needed to provide input and contributes to a comprehensive development strategy.

• Troubleshoot and quickly resolve issues with department supported software including but not limited to Amanda (permit tracking system), Bluebeam, SharePoint Office 365 applications, and Qualtrics.
• Effectively communicate, document, and track system-related issues until resolution.
• Responds to external customer survey inquiries and collaborates with cross departmental staff on issue resolution.

• Provides training and orientation for department staff in the use of related business systems and paperless permitting procedures.
• Coordinates department equipment requests, purchasing and tracking.
• Responsible for developing and carrying out test plans for business process and technology changes.
• Initiate, plan, and execute on small to medium technology and business projects.
• Creates and updates standard operating procedure documents and system user How To Guides for business processes and operations. Also develops documentation of system application configurations and changes.

• Works under general supervision.
• No formal supervisory responsibilities but may lead or direct the work of project team members as appropriate.

• Verbal, written, and interpersonal communication skills.
• Ability to solve complex analytical challenges, independently analyze information, and make recommendations based on analysis.
• Proven collaboration skills in reaching a team approach to accomplishing work.
• Proven ability to work in a customer service-oriented organization.
• Knowledge of project management practices and ability to effectively move a project forward.
• Ability to work independently and with a team.
• Ability to conduct data gathering and analyze information.
• Knowledge in the use of Development Services business systems including Amanda (permit tracking software), Bluebeam, Qualtrics, SharePoint,  and Microsoft Office Suite.

• Graduation from an accredited four-year college with a degree in business information technology, project management or related field.
• Three or more years of relevant advanced-professional level experience leading process improvement efforts, business systems analysis, business process modeling, and evaluation of departmental business lines and service delivery systems.
• Or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderately quiet.

A hybrid work schedule is available for this position after an orientation period. Remote work for this position is subject to the department's operational needs and will be discussed with candidates during the selection process. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue…