Dental Project Manager

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Location:
Richmond, VA/Raleigh, NC (must reside within this area)

As a Project Manager, you will primarily focus on leading and overseeing installation projects to ensure their successful delivery, while also utilizing your technical expertise to provide support in the field. The Project Manager plays a pivotal role in managing projects from initiation to completion and ensuring they are delivered on time and within budget.

• Strong project management skills, with the ability to lead and oversee projects effectively.
• Strong technical and mechanical aptitude.
• Excellent problem-solving skills and attention to detail.
• Exceptional communication and interpersonal abilities.
• Ability to work independently and adapt to various working conditions.
• Ability to read and understand construction documents.
• Willingness to utilize technical skills to provide field service support.
• Proficiency in project management tools and software.
• Valid driver's license and willingness to travel to client sites.

• Lead and oversee projects, ensuring they are completed on time and within budget.
• Develop and manage detailed project plans, including scope, schedule, and resource allocation.
• Coordinate project teams, assign tasks, and monitor progress.
• Communicate with stakeholders to gather project requirements, provide updates, and address concerns.
• Manage project documentation, including plans, work hour budgets, and progress reports.
• Perform installations, repairs, maintenance, and upgrades of company products or equipment at client sites.
• Organize and facilitate project review meetings, providing insights for improvement.
• Effectively build/maintains a good working relationship with customers, resulting in high customer satisfaction levels.
• Identify and mitigate project risks, adapting to changes as necessary to ensure project success.
• Maintain accurate service records, reports, and recommendations.
• Communicate professionally with clients to exceed their expectations.
• Provide on-site training to clients on product usage and maintenance.
• Diagnose technical issues, troubleshoot problems, and offer effective solutions.
• Collaborate with the technical support team to resolve complex technical problems.
• Adhere to safety guidelines and protocols in various field environments.

• Overall ownership of Basecamp projects
• Ensure completion of all to do’s, regardless of individual task ownership
• Submit all site check, install, & install follow-up dispatch requests through Basecamp
• When appropriate, review ES Quotes for order accuracy prior to ordering & all order acknowledgements
• Update estimated install dates in CRM
• Send customer equipment install survey
• Archive process within Basecamp
• Review all uploaded site checks for quality and completeness
• Keep the installation hours required for install to a minimum
• Assist with completion of all regional inventories
• In partnership with the ES Team, responsible for KPI of keeping Install hours as a % of EQ revenue at or below .055%
• Monitor equipment installation survey scores and comments
• Lead the weekly equipment call
• Assist the Field Service Manager with hiring, onboarding and training installers
• Recruit help from other geographies for large installs
• Request return manufacturer authorizations (RMA) from manufacturers
• Add Installers, Project Coordinators, IT Software & Support and Digital Dentistry associates to Basecamps
• Coordinate IT Software & Support and Digital Dentistry support needs
• Timely network evaluation completion and quality
• Submit movers forms through Portal and confirm movers
• Schedule install with the customer, contractor and IT provider
• Work with Logistics department if there are any issues with 3PL or Equipment Handler Team
• Ensure the return of all warranty and non-warranty returns for each project

• Education/
  
  Experience:
  • Bachelors Degree in related field or equivalent work experience
  • 1-3 years: proven experience in project management and coordination
• Remote Work Guidelines:
  • An internet connection with a minimum 5mbps (5,000 kbps) speed.
  • Adhere to break and attendance schedules as agreed upon with manager.
  • A quiet and distraction-free working space that will adhere to ergonomics best practices.
  • Quarterly check-in meetings with manager.
• Travel Requirements:
  • Frequent travel to customer sites (daily).
  • Occasional overnight travel required (monthly or quarterly) for install, service support or in-person training.
• Physical:
  • Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
  • Frequently lifting/lowering/carrying/pushing/pulling 1 to 55…