VP, Loyalty Program Manager

Job Description:

This Loyalty Program Manager will be responsible for the technical management and delivery of the strategic initiatives of world‑class loyalty capabilities and processes to drive growth and efficiency for Synchrony customers and partners. These responsibilities include loyalty vendor evaluation & management, consultation with client teams on leveraging new/available rewards capabilities and features, delivery of new client launches and conversions, leading migrations from legacy and/or 3rd party platforms to market leading loyalty platform(s) and on‑going research of key loyalty market trends and new products in market for SYF evaluation.

Manages various technology programs to drive integration of key systems and processes. Responsible for managing project reviews, feasibility, cost benefit analysis, prioritization, initiation, execution, and closure for all project work related to the loyalty program. Serve as the Technical Project Manager for critical projects that differentiate loyalty programs; applies technical expertise and Agile experience to project schedules and on time delivery.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

• Strong Agile experience in leading / managing client launches and migrations to loyalty platform(s) to deliver market leading loyalty features and capabilities that differentiate SYF in the market; operates with an Agile mind‑set

• Deep Subject Matter Expertise in the loyalty space including knowledge and expertise in Fiserv’s Premier Loyalty Platform and/or other loyalty platforms

• Provides vision, leadership, and strategy to deliver on the strategic loyalty product roadmap

• Ensures compliance with Agile methodologies and the Office of Agile processes and standards

• Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards

• Develops and maintains relationships with the Synchrony Loyalty product team, client marketing managers, IT leaders, developers, architects, key suppliers and other stakeholders to define and deliver services and documentation required for continuity of critical bank loyalty operations and processes

• Ensures delivery of a strong operational controls framework through program delivery

• Ensures successful completion of all work executed by the team and 3rd parties (on time, on budget, and ensuring quality)

• Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary. Maintains project documentation, including Kanban and JIRA boards, requirements, conceptual design, test plans, schedules, risks / issues and presentations.

• Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness

• Financial planning and ownership of program budgets

• Perform other duties and/or special projects as assigned.

• Bachelor's degree with minimum 5 years of IT experience or in lieu of degree, high school diploma/GED with minimum 9 years IT experience.

• Minimum of 5 years of loyalty experience in either a management consulting background delivering large‑scale IT solutions and/or outsourced application development/operations management background.

• Minimum 5 years of experience in managing large direct and matrixed teams

• Minimum 5 years of experience in payments industry

• Experience managing teams via Agile system development life cycle methodologies

• Deep knowledge of loyalty systems and launch, migration and conversion strategies supporting strong loyalty programs; deep knowledge of the Premier Loyalty Platform (PLP) is a plus

• Knowledge of marketing strategies and analytic driven solutions is a plus

• Ability to manage multiple, high priority efforts effectively…