Director of Operations Management - Department of Transitional Assistance Information Technology

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Job Description - Director of Operations Management - Department of Transitional Assistance Information Technology (260001FO)

Director of Operations Management - Department of Transitional Assistance Information Technology – (260001FO)

The Executive Office of Health and Human Services (EOHHS) is the state’s largest secretariat and services over 2 million people through its 22,000 employees and oversees expenditures of $22 billion annually. The mission of EOHHS is to promote the health, resilience, and independence of nearly one in every three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth.

The Massachusetts Department of Transitional Assistance (DTA) is one of the vital EOHHS agencies and its mission is to help low‑income individuals and families meet their basic needs, improve their quality of life and achieve long‑term economic self‑sufficiency.

The Commonwealth of Massachusetts is seeking an exceptional individual to join the Executive Office of Health and Human Services Information Technology (EOHHS IT) Team as the Director of Operations Management – Department of Transitional Assistance Information Technology (DTA IT). The Director of Operations Management – DTA IT will report directly to the Assistant Chief Information Officer (ACIO) for DTA and will oversee and supervise the technology team at DTA IT, lead in the creation and implementation of technology roadmaps, and manage the enterprise systems for DTA.

This is an exciting opportunity to join a highly skilled and visible team within the Executive Office of Health and Human Services.

The Director of Operations Management – DTA IT will work with the ACIO to meet the technology service needs for DTA and will manage technical professionals including Software Developers, Architects, Database Administrators and Application delivery staff who are responsible for the maintenance and operations of systems within DTA IT. They will interact with multiple subject matter experts, software vendors, and EOHHS leadership staff to ensure the successful coordination of IT activities and operations.

Additionally, they will support cross‑functional projects and initiatives with multiple internal and external stakeholders. This will actively participate with the information technology governance processes and provide strategic and technology leadership to ensure agency initiatives are delivered successfully, sustained operationally, and that information technology efforts continue to meet evolving business needs.

The primary work location for this role will be at One Ashburton Place, Boston, Massachusetts 02108
. The work schedule for this position is Monday through Friday, 9:00 AM to 5:00 PM EST
. This position would be expected to follow a hybrid model of reporting to work that combines in‑office workdays and work from home days as needed.

Guide the implementation of DTA information technology systems using knowledge of EOHHS’ application landscape and secretariat priorities to identify opportunities for re‑use within agencies across the secretariat.

Manage information technology resources responsible for the ongoing operations and development of applications and solutions to support DTA.

Participate in the development and implementation of DTA IT strategic planning, represent and advocate for agency IT needs and program policy priorities, and coordinate agency priorities with other EOHHS IT teams as needed.

Develop and implement a technology roadmap for DTA to align with EOHSS priorities, innovation and cost‑saving opportunities that support Agency business priorities.

Participate in departmental meetings for DTA Agency as a senior executive and technology advisor to the DTA Agency executive.

Represent and advocate for the IT needs of the DTA Agency and maintain an active understanding and awareness of Agency programs and policy priorities.

Coordinate with other IT Teams and other leadership team members to publish standards and reports to effectively monitor systems, projects, and initiatives on status and progress to both…