Salesforce Consultant Service Cloud; m​/f​/x

London

Consulting

fluent:cx

As a Salesforce Consultant specialising in Service Cloud, you will work closely with clients to transform their customer service operations using Salesforce’s industry-leading tools. You’ll play a key role in designing, configuring, and delivering tailored solutions that improve efficiency, customer satisfaction, and Agent productivity. You’ll support a wide variety of clients across industries, helping them get the most out of Service Cloud’s powerful capabilities.

• Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements
• Translate business requirements into scalable Salesforce configurations and workflows
• Collaborate with cross-functional teams to deliver high-impact projects on time
• Conduct workshops and training sessions for users and stakeholders
• Support go-lives and post-deployment enhancements
• Document solutions and contribute to internal best practices and knowledge sharing

• 2–3 years of hands-on experience implementing Salesforce Service Cloud
• Strong understanding of service processes such as case lifecycle, SLAs, escalation, and support metrics
• Experience with features such as Omni-Channel, Knowledge Base, Macros, and Email-to-Case
• Ability to translate business requirements into functional and technical solutions
• Strong communication and stakeholder management skills
• Salesforce certifications such as Service Cloud Consultant or Administrator are a plus
• Experience with automation tools like Flows and Omni Studio is advantageous

Work from wherever you’re most productive – at home, in a co-working space, or in our London office.

Plan your working day in a way that fits your life and supports a healthy work-life balance.

Connect with your colleagues at regular team events – from London socials to company-wide events across Europe.

Grow with us through mentorship and development, supported by experienced colleagues along your career path.

Your health matters – benefit from comprehensive private healthcare coverage.

Enjoy a generous holiday allowance plus additional gifted days off over Christmas.

Receive a dedicated budget to equip your home office and do your best work from day one.

We’re very excited to get to know you, your strengths, and your talents. Use our application form to send us your documents. If you have any questions, feel free to contact us at  .