Associate Technical Product Manager; work from home

Job Description

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good!

Joining The American Red Cross is like nothing else—it is as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, a team of welcoming individuals who are exceptional yet unassuming, diverse yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

We are seeking an Associate Technical Product Manager for the American Red Cross Innovation team. The Associate Technical Product Manager will work with Innovation leadership and stakeholders to determine, document, and help deliver on the product requirements for technology solutions that service the Red Cross mission. The ideal candidate will have the ability to understand business practices and technical considerations, determine product and user requirements, prototype, test and track work to completion, and ensure the solution provides the intended business value.

The ideal candidate will have coding experience and strong communication and relationship‑management skills to partner with Red Cross stakeholders in our Humanitarian Services and Fundraising mission areas. This role is best suited for someone who enjoys moving from idea to prototype to decision point quickly in a test‑kitchen style environment.

The position is remote, but we are asking for candidates who can support US East Coast business hours. For example, West Coast candidates would be asked to start their day around 10 am ET / 7 am PT.

Travel:
May travel and participate in meetings and conferences throughout the Red Cross system and to industry conferences as requested. Travel to Nashville, TN required at least quarterly.

• As part of the Innovation team, ideate and evaluate technology, industrial/physical automation, and AI opportunities in helping our Humanitarian Services and Fundraising mission area delivery.
• Document the business cases that can be used to initiate technology and AI projects.
• Drive rapid experimentation by quickly translating ideas into user stories, UX mockups, and functional prototypes to validate desirability, feasibility, and user desirability in our Humanitarian Services and Fundraising Test Kitchen.
• Build lightweight proofs of concept using low/no‑code approaches when appropriate to accelerate validation and reduce time‑to‑learning.
• Partner closely with engineers and stakeholders to keep prototypes moving from concept to working demo—removing blockers and ensuring clear next actions.
• Write product requirements and user stories using Azure Dev Ops. Help prioritize user stories based on value and technical feasibility.
• Help maintain a roadmap of all active projects with high‑level timelines tracking project/portfolio performance metrics to monitor business value over time.
• Work with our employees, contractors, and volunteers to coordinate the daily task and status of work within the Innovation team.
• Learn and understand business processes and technical requirements for the development of solutions.
• Work closely with clients to analyze the current and future direction of technology and data science to meet business goals.
• Investigate complex operations‑related problems/inquiries and recommend, facilitate and coordinate solutions.
• Prepare communications and make presentations related to your work.
• Educate…