SRE Engineer - Mainframes

Description

The Site Reliability Engineer is responsible for technical support of various complex applications.

• The individual in this role will frequently work with external vendor representatives that interface with our internal applications.
• Provide guidance on troubleshooting incidents and implementation of any corrective actions.
• Possesses in-depth knowledge and works with technical tools available for monitoring and supporting the systems. Ability to perform technical analysis.
• Develop short‑ and long‑term solutions to issues that come across on the day‑to‑day basis, including defects and recurring issues.
• Build monitoring/alerting/availability/uptime into applications and reduce toil.
• Understand the industry standard and practices and the knowledge of technology industry trends as they apply to Huntington.
• Drive process enhancements, streamline communication, and optimize delivery through innovative practices, from discovery to deployment.
• Primarily focus on the automations, dashboards, continuous service improvement, eliminate toil, proactive initiatives, reduce recurring issues/changes, etc.
• Participate with other developers and/or contractors in troubleshooting and identifying problems.
• Work with Development teams to document production issues that require code fixes and assist with validating and closing out any defects.
• Manage customer‑impacting incidents including business impact assessment, technical resolution, engagement, and communications.
• Ensure monitoring alerts and system events are assessed, prioritized, and assigned.
• Update knowledge base with support information (e.g., known errors and solutions). Provide clarifications on data issues identified in the application.
• Work closely with Problem Review team for ongoing tracking and mitigation of any known system problems.
• Escalate incidents to appropriate interfacing support teams or external teams such as product vendors.
• Experience developing repeatable processes and metrics that maximize uptime, reliability, and predictability.
• Must need skill set:
  • 2+ years experience working knowledge of Mainframes, SQL Server or equivalent.
  • 2+ years experience with batch scheduling tools such as Zeke, Zena, etc.
  • 2+ years experience with ITIL tools such as Service Now.
  • 2+ years experience with Z/OS, MVS (supporting tools, languages, etc.) including TSO, ISPF, COBOL, Easytrieve, JCL, IBM utilities, SORT, File Aid, Xpediter, Change Man, Abend Aid.
  • 2+ years experience providing problem resolution support, specific to CICS and MQ on z issues; identifies and resolves system/application problems, coordinates with programming application users to determine symptoms and ensure accurate problem resolution.
  • 2+ years experience in software engineering and site reliability.

• Excellent oral and written communication skills.
• Exhibit best practices, follow standards, and present suggestions while remaining flexible and open.
• Hands‑on knowledge of APIs, Webservices, Microservices specifically from an SRE/support perspective.
• Expertise utilizing cloud infrastructure such as Azure, AWS.
• Hands‑on monitoring tools such as Dynatrace, Splunk, Zenoss.
• In‑depth knowledge of different SDLC methodologies including Waterfall, Agile, etc.

Office

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter.

Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice:
Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:
Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.