Senior MECM; SCCM​/Intune Customer Engineer

Job Title:

Senior MECM (SCCM) / Intune Customer Engineer

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a Senior MECM (SCCM) / Intune Customer Engineer to act as a technical advisor and consultant for enterprise customers. This role involves designing, optimizing, and troubleshooting large-scale endpoint management environments (20K–50K endpoints).

• Design, deploy, upgrade, and maintain MECM/SCCM infrastructure
• Assess environment health, performance tuning, and troubleshooting
• Support Software Updates and Task Sequences
• Implement and manage SCCM Co-Management with Intune
• Assist with reporting (SSRS/Power BI)
• Provide customer training and technical guidance
• Manage Office deployment and policies across Windows, macOS, Web, and Mobile.

• 15+ years of deep expertise in MECM/SCCM
• Experience in large and complex enterprise environments
• Strong consulting and customer-facing experience
• Ability to present to technical and leadership stakeholders.

• Infrastructure design, deployment, upgrades, maintenance, troubleshooting
• Windows Desktop/Server Management
• Windows OS Upgrades
• Software Updates & Distribution
• Compliance & Security
• Intune & Co-Management
• SQL Server
• SSRS / Power BI
• Power Shell scripting
• Active Directory, DNS, IIS, Certificates
• Network troubleshooting

This is a senior-level, customer-facing role requiring strong technical depth and enterprise-scale experience.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

#WAH #WFH #LI-Remote

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

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