Technical Support Representative L1

Why consider this job opportunity

Opportunity for career advancement and growth within the organization

Flexible remote work arrangement

Supportive and collaborative work environment

Chance to work with cutting‑edge healthcare technology

Potential for overtime and holiday work based on business needs

• Assess software and network-related issues on customer systems and resolve them through remote troubleshooting
• Collaborate with internal and external groups to solve more complex technical issues
• Document problems and solutions in a product knowledge database effectively
• Remain compliant with all regulatory and quality requirements
• Maintain a high level of success with the team's Key Performance Indicators, including customer satisfaction and timely support case closures

• Trade School Certification, 2‑Year Degree, or equivalent industry experience
• Superior communication and interpersonal skills, with an excellent phone manner
• Ability to achieve results and meet goals in a fast‑paced, team environment
• Strong decision‑making skills based on technology data interpretation and product knowledge
• Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), Networking, SQL Server, and Oracle

• Knowledge of Synapse workflows and their implementations
• Experience with clinical data transfer protocols and interfaces (HL7 and DICOM)
• Knowledge of medical informatics architecture (VMware and Storage Solutions)
• Industry‑specific certifications in relevant technical backgrounds (Microsoft, VMware, Cisco, Security +, etc.)

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