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Job Description & How to Apply Below
Join the Future of Connectivity with Metronet!
Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities.
NOC Project Manager
As a Network Operations Center (NOC) Project Manager, you will be responsible for planning and delivering complex, cross-functional initiatives across our Internet Service Provider (ISP) network environment. The ideal candidate would have hands-on familiarity with NOC operations, IP/MPLS and transport networks, OSS/NMS/EMS platforms, and ITIL-based service management, paired with strong project management discipline.
ESSENTIAL JOB FUNCTIONS:
* Own the full project lifecycle for network operations initiatives-from scoping and planning aspects with relevant stakeholders and experts, coordinating with cross functional teams and driving implementation, to follow ups and closeout.
* Lead requirements workshops; produce detailed minutes, action registers, and stakeholder communications.
* Build and track integrated project schedules and resource plans using tools such as Jira.
* Manage scope, risks, dependencies, and change control; escalate impediments and drive timely decision-making.
* Provide clear, concise status updates and executive-ready reporting on milestones, and outcomes.
* Coordinate cross-functional execution (Engineering, NOC, Field Ops, IT, Security, Supply Chain, Vendors) for Network Operations initiatives to drive efficiency and growth in business processes and systems.
* Facilitate change enablement, CAB reviews, and Root Cause Analysis incident reviews and reporting.
* Incident Root Cause Analysis - Track and drive NOC and interdepartmental related Action Items
* Improve service KPIs (availability, incident volume, MTTR, change success rate) through continuous improvement efforts.
* As needed, partner with Net Ops/Dev Ops to help deliver NMS/EMS/OSS integrations alongside the Technical PM (e.g., alarm/perf telemetry, topology, inventory, ticketing, and paging).
* Coordinate dashboards and executive views (e.g., Grafana/Power BI) for service health and KPIs; standardize data sources and definitions.
* Identify automation opportunities (e.g., provisioning, detection, remediation) and deliver recommendations where appropriate.
* Contribute to business cases, budgeting/forecasting, and cost tracking as requested or needed.
* Help coordinate disaster recovery planning, drills, and documentation; ensure sparing strategies and RMA workflows are in place.
* Manage post DR events and testing reviews; coordinate communications, meeting agendas, and action items follow ups. Ensuring all findings, updates and changes are documented appropriately.
* Other job-related duties as requested
JOB QUALIFICATIONS AND REQUIREMENTS:
* High school diploma or GED required.
* Bachelor's degree in a related field (IT, Telecommunications, Engineering) preferred.
* 1+ years of project management experience preferably in telecommunications, ISP, or network operations environments.
* High level understanding of IP networking (BGP/OSPF/MPLS/QoS) and transport (DWDM/Ethernet).
* Experience working with Network Operations and NOC processes.
* Proficiency with project tools (e.g., MS Project/Smartsheet, Jira/Confluence) and standard PM artifacts.
* Willingness to work as a team and independently.
* Travel to Evansville, IN twice a year.
* Must be legally authorized to work in the U.S.
ADDITIONAL
JOB REQUIREMENTS:
* May require after-hours and occasional weekend work.
* Professional certifications such as PMP/PRINCE2 and ITIL Foundation preferred.
* Scripting/automation experience (Python, Ansible, Terraform) and familiarity with OSS/NMS/EMS integrations a plus.
* Clear written and verbal communication; ability to tailor for executives and technical teams.
* Leadership and facilitation across cross-functional teams; ability to influence without authority.
* Analytical, structured problem solving; bias for action and continuous improvement.
* Ability to manage multiple complex projects simultaneously in a fast-paced environment.
Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of…
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