Managed Services Consultant; UK

Are you ready to be a driving force in transforming UK Social (government) housing? MRI is on a mission to redefine how housing providers make an impact in their communities using innovative software solutions

We're seeking a dynamic, enthusiastic, and proactive Application Consultant to join our ever-growing Managed Services team and help make a real difference. Whilst not essential, we are looking for a consultant with a background in financial processing. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week.

This role is based in the Cape Town office. Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving).

• Understand and document our clients’ business requirements
• Setup and maintain software applications
• Assist in the customisation and configuration of our software
• Provide user management and tailored application support
• Review cyclical processes and work with clients to optimise them and minimise issues
• Monitor system and integration alerts
  • Assist in the setup of solution integration.
  • Review system alerts and work to minimise integration issues.
  • Provide advice and guidance to resolve integration issues.
• Create and maintain comprehensive, user-friendly documentation specific to UK Social housing, including guides and best practices

• Basic understanding of and willingness to learn UK Social (government) housing principles and processes
• Proven experience as an application support analyst or application managed services consultant
• Ability to learn and digest new software quickly
• Solid functional and technical acumen with the ability to communicate complex concepts in an accessible way
• Organised, methodical, and with a sound commercial approach
• Exceptional verbal and written communication, presentation, and interpersonal skills
• Focused and detail orientated
• Self-motivated and able to work independently
• Good problem-solving skills

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee‑led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme
• Invest in our competitive Personal Pension plan and help set you up for your future
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s)
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the Prop Tech space.

We believe MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success.