IT Manager - South Atlantic Lead

IT Manager - South Atlantic Lead

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for an IT Manager - South Atlantic Lead based in our London Head Office.

You will lead the local IT operations for UK & Ireland, ensuring stable infrastructure, high-quality end-user support, and strong business alignment-while also acting as a regional applications driver across the South Atlantic. This is a hands‑on role with real scope: ~1,000 users supported locally, ~1,350 users regionally, and an applications portfolio of ~19 business applications (including customs and third‑party tools).

• Lead local IT operations (UK & Ireland)
  • Act as the primary IT point of contact for local users, ensuring excellent day‑to‑day service.
  • Coordinate with external support providers and the Regional Support Team to resolve incidents efficiently.
  • Ensure service delivery meets Group SLAs and aligns with ITIL best practices and COBIT processes.
  • Maintain accurate IT asset inventory (laptops, mobiles, printers, etc.).
• Own local IT financials and suppliers
  • Define and manage the local IT operating and investment budget
    , aligned with regional guidelines.
  • Monitor spend, optimise costs, and report on budget status and forecasts (renewals, licenses, support, equipment).
  • Manage local IT contracts (on‑site support, telecom, hardware), track performance, and support procurement in line with global policies.
• Lead and develop local IT resources
  • Supervise local IT staff and/or outsourced technicians, driving responsiveness and quality.
  • Promote continuous improvement, knowledge sharing, and documentation of local procedures.
• Drive regional application harmonisation and low‑code delivery
  • Contribute to consolidating and streamlining local applications into shared regional solutions.
  • Ensure solutions align with Clarins'
    enterprise architecture, security, and compliance standards.
  • Partner with key users to capture needs, run workshops, map processes, and translate requirements into user stories and specifications.
  • Support design and delivery using Low‑Code platforms (e.g.,
    Out Systems or Microsoft Power Platform
    ) and/or third‑party tools, ensuring testing, documentation, deployment, and adoption.
• Strengthen regional supplier and contract coordination
  • Oversee regional supplier contracts and support subsidiaries with renewals, performance monitoring, and negotiation preparation.
  • Maintain a regional supplier repository, including end dates, service levels, and obligations.

• A Bachelor's degree (or equivalent) in IT, Computer Science, or a related field.
• 8+ years in IT roles, including 3+ years in IT management and/or application leadership.
• Proven experience in local IT operations, vendor coordination, and business application support or development.
• Exposure to regional/international, multi‑country environments.
• Experience with in an omni‑channel retail environment is preferred.
• Strong stakeholder management skills, able to communicate effectively with both business and technical teams.
• A proactive, structured approach: prioritisation, problem‑solving, analytical thinking, and documentation.
• Confidence working with Low‑Code platforms (Out Systems / Power Platform) and application lifecycle management.
• Familiarity with ITIL/COBIT and service management practices.
• Basic understanding of data integration and collaboration with BI/data teams.
• Fluent English (additional languages are a plus).

• A flexible work environment, with up to 2 days of remote working per week.
• 25 days annual leave, increasing by 1 day every year with a maximum of 30 plus Birthday off.
• Development and training opportunities.
• Generous Staff discount.
• Employee Assistance Programme.
• We Care Day - Volunteering.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

A B‑Corp certified global leading skincare and make‑up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful…