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AI Engineer HelpDesk/Support

Remote AI Agent Excellence Lead

Remote / Online - Candidates ideally in
32274, Surabaya, Indonesia
Listing for: amIT Global Solutions Sdn Bhd
Remote/Work from Home position
Listed on 2026-03-02
Job specializations:
  • IT/Tech
    AI Engineer, HelpDesk/Support
Job Description & How to Apply Below
A technology firm is seeking an AI Agent Manager to enhance AI-powered customer service. The candidate will analyze helpdesk operations, create monitoring frameworks, and build high-quality knowledge bases to optimize AI solutions. Exceptional analytical skills and hands-on AI expertise are crucial. The role requires excellent communication for client engagement and a passion for technology to keep up with AI trends.

This position is suitable for remote work in an international team, focusing on continuous improvement of deployed AI solutions.
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