Operations Manager

At Goldschmitt and Associates LLC (G&A), we're not just another company-we're a catalyst for innovation and impact, and we're inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation's most important federal agencies.

Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won't just clock in-you'll be solving real-world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you're a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you'll have the opportunity to level up your career while making a real-world impact.

If you're ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Summary:

Goldschmitt and Associates is seeking an Operations Manager for a remote position in support of a federal agency.
This role ensures high availability, system stability, cybersecurity compliance, and operational efficiency across infrastructure, applications, data services, and integrations.
The Operations Manager serves as the primary liaison between operations teams, development teams, cybersecurity, infrastructure providers, and business stakeholders to ensure seamless delivery of services.

Job Duties and Responsibilities:

• Oversee IT operations and service delivery, including
• Ensure system uptime, performance, and reliability meet established SLAs/OLAs
• Lead root cause analysis (RCA) for critical incidents and implement corrective and preventive actions
• Manage release coordination, change control processes, and production deployments
• Ensure capacity planning, performance tuning, and scalability planning
• Oversee cloud environments
• Oversee Dev Ops team
• Manage SOA Operations
• Coordinate infrastructure upgrades, patching cycles, and environment refresh activities.
• Support automation initiatives using Infrastructure as Code (IaC) and Dev Sec Ops  pipelines
• Ensure compliance with FISMA, NIST SP 800-53 controls, and federal cybersecurity mandates
• Support Authority to Operate (ATO) activities, continuous monitoring, and POA&M tracking
• Implement vulnerability management and remediation processes

• Possess at least 8 years of experience in IT operations, including federal IT operations
• Possess a Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
• Possess a ITIL v4 certification
• Possess the ability to pass the Public Trust investigation and maintain eligibility, including US citizenship

• Possess a Certified Scrum Master Certification (CMC)
• Possess prior experience supporting the US Department of Education Federal Student Aid (FSA)

NOTE:

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

Goldschmitt and Associates offers the following benefits:

• 401(k) with immediate vesting
• Paid Federal Holidays
• Tuition Reimbursement
• Medical Insurance, including Vision and Dental Insurance
• Employer-Paid Short-Term and Long-Term Disability
• Employer Paid Life Insurance
• Supplemental Life Insurance
• FSA/HSA Programs
• Commuter Benefits Program
• Adoption Assistance Program
• Employee Assistance Program (EAP)
• Caregiver Support Program
• Health Advocacy Program
• Financial Wellbeing Support

Goldschmitt and Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.