SVP

Our client, a leader in technology retail, is redefining the consumer tech experience and is on the lookout for a Senior Vice President of eCommerce to propel their online growth. This leadership role is responsible for developing and executing digital commerce strategies across various platforms, enhancing the customer journey, and driving revenue. The ideal candidate should be a strategic, data-driven expert with a strong background in high-volume eCommerce, particularly in tech or retail sectors.

Responsibilities include crafting a comprehensive eCommerce strategy that not only boosts revenue but also ensures customer retention and digital platform expansion. The SVP will own the Profit and Loss (PandL) for eCommerce, aiming for profitability while fostering sustainable growth, and will need to track key performance indicators such as Average Order Value (AOV), Customer Lifetime Value (CLTV), Customer Acquisition Cost (CAC), and conversion rates.

The role involves close collaboration with various teams to guarantee a seamless digital experience for customers. This includes working with product, UX, and engineering teams to maintain top-tier digital storefronts, and managing partnerships with marketing teams to ensure alignment of campaigns and retention strategies across digital channels. The SVP is also tasked with overseeing the evolution of eCommerce platforms and integrating third-party tools to enhance personalization, logistics, and payment systems.

Strong leadership is essential to guide a high-performing team across digital operations and collaborate with supply chain, IT, and customer service teams to deliver a frictionless omnichannel experience. Candidates should have over a decade of leadership experience in eCommerce within the retail or tech industry, with a proven track record in scaling digital revenue. Expertise in digital PandL management, customer acquisition, and web analytics is crucial, alongside proficiency with A/B testing and digital merchandising.

A thorough understanding of eCommerce platforms and mobile-first design is required, along with the ability to manage cross-functional and remote teams. While an MBA or advanced degree is a plus, it is not mandatory. Remuneration includes a competitive salary, performance bonuses, equity options, and comprehensive benefits, along with flexible remote work options and employee discounts.