AVP, VDI Product Engineer

Job Description

Role Summary/

Purpose:

The AVP, VDI Product Engineer will be a member of a team responsible for designing, building, deploying and the day to day operations of Synchrony’s Virtual Desktop Infrastructure environment. This individual will be responsible for ensuring the effective and efficient operation of VDI Infrastructure and is expected to work with VDI Support team to troubleshoot applications, access issues and applying necessary updates with hotfixes to the infrastructure environment.

Additionally, this role will require infrastructure planning, operational analysis, development, testing, technical documentation and reporting skills.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

• Manage physical and virtual servers with multiple OS’s, includes provisioning, monitoring, governance and upgrades.
• Deploy and manage VDI environments utilizing publish desktops and publish applications to make available to users both internally and externally.
• Experience in deploying provisioning services both Citrix MCS and PVS.
• Project lead for migrating legacy core applications into new OS platform for virtualization delivery into warehouses and corporate locations.
• Carry out OS and software upgrades as required.
• Skilled in document management using applications such as SharePoint.
• Work with hardware and software vendors to troubleshoot problems.
• Perform in-depth troubleshooting analysis and resolution of VDI, OS, and applications issues.
• Create knowledge base articles (KB's) for help desk and Level 2 team to troubleshoot any known issues.
• Contribute to the evaluation and recommendations of the Virtualization strategy.
• Coordinate with desktop team to ensure that application packaging request are aligned to business requirements.
• Familiarity with the Windows OS including tools like powershell, wireshark, perfmon etc..
• Close team interaction and partnering with other teams located in US and across the globe.
• Experience using logging and monitoring tools like splunk, EG Innovations, New Relic and Citrix Monitoring.
• Good understanding of AWS services like AWS App Stream, AWS Work spaces (regular and core), Microsoft VDI, FSlogix, Net App and Citrix etc. hosted on Cloud providers with a working experience with AWS and Azure.
• Experience using agile process using applications like Jira.
• Familiar with ITIL process using tools like Service Now.
  
  Perform other duties and/or special projects as assigned.

• Bachelor’s degree in Information Technology or related field and a minimum 5 years of work experience OR in in lieu of a degree, a High School Diploma/GED and minimum 9 years work experience
• Minimum of 3 years of experience with Information Technology.
• Minimum of 3 years of experience in Virtual Desktop Infrastructure (VDI).
• Minimum of 3 years of related work experience in the financial services industry.

• Ability to follow and abide by all information and security policies and practices.
• Exceptional communication and advocacy skills, both verbal and written, with the ability to express complex technical issues in an easily understood manner
• Ability to collaborate and communicate effectively and respectfully with both business-oriented executives and technology-oriented personnel in teams across the organization
• Demonstrated experience and ability to analyze, understand and resolve highly complex technical and non-technical issues and pursue the most relevant course of action
• Experience in planning and leading collaboration among technical teams to identify and assess complex business and technical needs
• Experience with negotiating and building consensus across multiple organizations with distributed and heterogeneous teams comprise of individuals with in congruent priorities
• Understanding of Vulnerability assessment tools as well as manual techniques
• Knowledge of…