Software Customer Service Manager - Midwest Region
Remote / Online - Candidates ideally in
Mandan, Morton County, North Dakota, 58554, USA
Listed on 2026-03-01
Mandan, Morton County, North Dakota, 58554, USA
Listing for:
Motorola Solutions
Remote/Work from Home
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Consultant, Technical Support, IT Project Manager, IT Support
Job Description & How to Apply Below
Employer Industry
Public Safety Technology
Why consider this job opportunity- Salary up to $100,000
- Opportunity for career advancement within a globally recognized leader in public safety technology
- Incentive bonus plans and comprehensive benefits including medical, dental, and vision
- Generous paid time off packages and 10 paid holidays
- Flexible remote work options available
- Chance to make a meaningful impact on community safety through innovative technology solutions
- Manage customer services contracts and relationships for Command Center Software
- Ensure compliance with contractual obligations and drive resolution of complex customer issues
- Collaborate with various internal teams to enhance customer engagement and satisfaction
- Coordinate technical changes, upgrades, and service implementations effectively
- Maintain awareness of service matters and report on technical performance
- High School diploma, Associates, or Bachelor's degree in Business, Communications, Finance, IT, Management, or Technology
- Minimum of 5 years of experience in Command Center Software and/or Mobile Video Deployment, Engineering, Sales/Presales, or Managed & Support Services
- Ability to obtain a background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely
- Proficiency in Agile project management
- Familiarity with software deployment methodologies and quality processes
- Experience in customer service management within the public safety sector
- Strong problem-solving and technical communication skills
- Proven ability to build value-added relationships with clients
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