Implementation Consultant REMOTE

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, Seat Geek, Priceline, Calm, and Box create dynamic, individualized experiences  platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

About The Professional Services Team:

The core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize our ARR. Our team is made up of project managers, implementation consultants, solution architects, deliverability consultants, and a customer education manager. We deliver growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers. We measure our success by customer satisfaction, time to value, NPS, adoption of online training Academy, and Net Retention Rate of recurring service offerings.

It is critical that everyone in PS embodies our values:
Humility, Trust, Growth Mindset, and Balance.

The core purpose of a Senior Implementation Consultant:

• To delight your customers with experiences and outcomes that maximize their growth and ours.

• Lead customers through successful implementations of the Iterable platform.
• Build relationships with key stakeholders by learning and solving their challenges.
• Manage internal resources, customer resources, and third parties as needed.
• Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, Mar Tech architecture diagrams, configuration outlines, and long-term success plans.
• Advocate internally for your customers’ product needs.
• Effectively manage and complete on‑time multiple projects simultaneously.
• Support the Sales team with pre‑sale scoping, planning, RFP responses, and presenting our process.
• Keep your project plans and meeting notes organized and up to date in our system of record.
• Engage in team meetings & discussions to share successes, learn solutions, and propose ideas.
• Contribute to innovations in our processes, operations, tools, team structure, and service offerings.
• Participate in cross-functional improvement initiatives to support the achievement of our OKRs.
• Travel to onsites to gain valuable face‑time with key customers.

• Coaching and teaching.
• Strategic thinking.
• Problem‑solving.
• Facilitating.
• Training.
• Empathy for customers and teammates.
• Communicating and listening.
• Project management.
• Marketing technology.

• A Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable.
• Understanding how data flows between systems in a tech stack.
• 3+ years experience delivering complex Mar Tech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams.
• Nice to have:
  Have experience in growth marketing operations, marketing automation, & email/SMS/mobile marketing.
• Paid parental leave.
• Balance Days (additional paid holidays).
• Fertility & Adoption Assistance.
• Flexible PTO.
• Monthly Employee Wellness allowance.
• Monthly Professional Development allowance.

The annual cash compensation for this role is $96,500 - $151,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning &…