Analytics Support Analyst

Remote work from Illinois, Wisconsin, Indiana, and Iowa Description

The Analytics Support Analyst
, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Analytics Support Analyst
, under the direction of the department manager, is responsible for providing analytic support for organizational priorities. This includes monitoring issues that arise on a daily basis, while supporting end users with requests, training/education, and other items. This position also works with Analytics Associates and Analytics Consultants to troubleshoot problems/concerns that arise.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

• Customer Service
  • Responds thoroughly and promptly to customer needs and meets Service Level Agreements as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure. Includes all aspects of customers across the health system.
  • Develops a basic understanding of the business and clinical processes within healthcare and the operational environments at NMHC
• Communication Skills
  • Communicates clearly, responsively, and purposely with customers and team members.
  • Develops effective relationships with users and other team members to enhance the timeliness and effectiveness of solutions where appropriate
• Planning
  • Seeks to improve talents and skills consistent with overall IS direction
  • Acts as a resource for members of the department
• Teamwork
  • Shifts among different support roles as required by the situation
  • Adapts to rapid change and manages multiple priorities
  • Contributes to the Analytics documentation and knowledge bases
• General Skills
  • Develops skills necessary to support users and reporting tools while learning the integrations and interactions with the Analytics department
  • Monitors the Service Now queue and resolves issues while maintaining our Customer Service Level Agreements
  • Adheres to and enhances quality-assurance standards, development and delivery methodologies
  • Contributes to analysis relating to build and functionality of reporting tools to ensure reliability for current and/or future use
  • Develops diagnostic skills and expertise to assist with problem determination and solution across the assigned department and variety of reporting tools.
  • Works collaboratively with and supports multi-departmental efforts and projects.
  • Provides training and support throughout the organization for the use of analytics tools.

Required:

• 0-2 years of experience in a role querying and/or analyzing data.
• Demonstrated competency with Microsoft Excel, PowerPoint, and/or Access.
• Effective problem solving and critical thinking skills.
• Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner.
• Effective problem solving and multi-tasking skills.
• Excellent verbal and written communication skills.

Preferred:

• 1-3 years of experience in a role querying and/or analyzing data
• Bachelor’s degree in a relevant field.
• Experience using SQL for data extraction, manipulation, and reporting.
• Previous healthcare experience, ideally with a health system.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not…