SAP OM​/CS Consultant

Senor SAP SD/OTC and CS Functional Consultant (remote)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Phoenix, Arizona (US-AZ), United States (US)

The SAP Order Management & Customer Service Consultant will support a DPAS compliance enhancement initiative, ensuring that SAP Sales and Distribution (SD) and customer service processes properly support priority-rated (DO/DX) orders in accordance with Defense Priorities and Allocations System regulations.

This role will focus on enhancing order capture, prioritization, fulfillment visibility, and auditability of rated orders across the SAP landscape. The consultant will work closely with business stakeholders, compliance teams, and technical teams to design, implement, and validate system enhancements.

• DPAS Compliance Enablement (Order-to-Cash)
• Analyze and enhance SAP SD processes to ensure compliance with DPAS requirements
• Enable proper capture and processing of DO/DX priority ratings
• Ensure priority rating flows through downstream processes (ATP, delivery, billing)
• Configure and support enhancements in Sales order processing, Availability check (ATP), Backorder processing and allocation logic, Delivery prioritization.
• Ensure system logic supports prioritization of rated orders over non-rated orders

• Support customer service teams in handling DPAS-related inquiries and escalations
• Enhance visibility into priority order status and fulfillment tracking
• Ensure customer communication processes align with DPAS compliance requirements

• Ensure full transaction traceability for audit purposes
• Support documentation of controls and compliance procedures

• 10+ years strong hands-on experience in SAP SD (Sales & Distribution) and CS (Customer Service)
• 5+ years experience working in integrated SAP landscapes (MM, FI, Planning)
• 2+ years experience supporting compliance-driven SAP enhancements
• Education:
  
  Bachelor’s degree in Engineering, Business, Information Systems, or related field

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.

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Phoenix