Remote Support Engineer

Our client, a leading global healthcare company, is seeking a Remote Support Engineer to join their team. As a Remote Support Engineer, you will be part of the Remote Services Center supporting internal and external customers. The ideal candidate will have strong communication skills, analytical thinking, and a positive, proactive attitude which will align successfully in the organization.

Job Title: Remote Support Engineer (1-year contract)
Location: Glasgow, DE or Cary, NC (Remote/Field-based candidates considered)
Pay Range:$30.88 - $38.61

• Provide phone and email support for internal and external customers, documenting accurately in Customer Relations Software.

• Troubleshoot and resolve complex technical issues with Dimension Systems and clinical laboratory instruments.

• Ensure high levels of customer satisfaction through technical expertise and exceptional service.

• Take ownership of open tickets, elevate when necessary, and meet service level agreements.

• Collaborate with team members and other departments to implement action plans and resolve customer issues.

• Associate degree or bachelor’s degree in a science or engineering field (Med-Tech or Biomedical Engineering preferred).

• 3–7 years of relevant experience in healthcare, lab technology, or technical support roles.

• Strong analytical and problem-solving skills with advanced technical troubleshooting abilities.

• Excellent communication skills for phone, email, and written documentation.

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and willingness to travel up to 20%.

• Opportunity to work with a leading global healthcare company and advance your career.

• Dynamic, fast-paced environment with strong customer focus and learning opportunities.

• Collaborative, team-oriented culture emphasizing service and leadership.

• Exposure to cutting-edge clinical laboratory technology and diagnostics solutions.

• Competitive compensation and potential for professional growth within Siemens Healthineers.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!