Ops Lead

LI.FI is simplifying multi-chain DeFi for traditional financial institutions, fintechs and service providers by offering a unified API to access all on‑chain liquidity across major blockchains for best price same‑chain and cross‑chain swaps. We are a passionate team on a mission to enable a fairer, more decentralised world. Apart from the tech, we care a lot about user experience and aim to make complex technologies accessible to everyone.

We’re looking for a seasoned People Operations Lead to own, build and action the operational engine behind our People function.

You will deconstruct existing workflows, identify structural inefficiencies, and rebuild them to operate better, faster, and more scalably - leveraging AI, automation, and thoughtful process design. But you won’t stop ’ll implement and drive processes, and iterate where needed to maintain excellence. You’re an advanced user of AI tools and have a solid track record in optimising and automation.

You’ll create the blueprint for how People Operations should run and then design and implement the mechanisms that make it durable, measurable, and efficient s isn’t about maintaining what exists. It’s about building what we need, embedding it properly, and ensuring it runs smoothly over time.

You will be mentoring the People Operations team and will work with stakeholders across all departments.

If you’ve built modern, AI-enabled People Ops infrastructure in a scaling environment - and want to do it at a higher level of impact, this role is for you.

Remote within the EMEA region (Europe, Middle East, Africa). Your application will not be considered if you’re outside of this region.

• Own the design, implementation and evolution of all People Ops processes across the organization.

• Audit and deconstruct existing workflows to identify inefficiencies, risk, and scalability gaps.

• Rebuild processes from first principles to improve speed, accuracy, and employee experience.

• Establish and drive operational standards and SLAs

• Move the function from reactive administration to proactive, scalable infrastructure.

You are responsible for the system - not just the steps inside it.

• Co-create and ope rationalise all core People processes (e.g. feedback cycles, performance reviews, onboarding, offboarding).

• Delegate day‑to‑day execution where appropriate while maintaining architectural ownership and owning execution

• Ensure data integrity and consistency across HR systems.

• Keep documentation alive that makes the function future‑proof.

• Operate at both strategic and operational altitude — from system design to hands‑on problem resolution.

• Design and implement AI‑enabled workflows across onboarding, offboarding, payroll inputs, documentation, performance cycles, and policy management.

• Identify manual administrative work and systematically automate it.

• Build intelligent templates, AI copilots, and repeatable frameworks that reduce operational load.

• Continuously iterate workflows based on data and feedback.

• Establish a culture of experimentation and optimisation within People Ops.

AI is not a tool you use occasionally — it’s core to how you design.

• Own the operational framework for EOR and external employment partners.

• Act as the primary process lead across EOR workflows, ensuring clarity, compliance, and efficiency.

• Evaluate process friction, cost drivers, and compliance gaps - and implement improvements.

• Collaborate with Finance to ensure payroll accuracy, transparency, and operational consistency.

You are accountable for how the system runs — even when execution is shared.

• Define and track People Ops KPIs (process SLAs, cycle times, engagement touchpoints, data integrity, etc.).

• Build dashboards that surface actionable insights.

• Use metrics to drive continuous process refinement.

• Ensure People data becomes a strategic asset, not an administrative byproduct.

• 5–10 years of experience in People Operations or HR roles - you've built this before, in a fast‑paced…