SMS Specialist

Employer Industry: Technology and Communication Services

• Salary up to $80,000 USD depending on experience
• Comprehensive benefits package including 100% coverage of medical, dental, vision, and mental health insurance premiums
• 16 weeks of paid parental leave and unlimited PTO
• Professional development budget and stipends for remote work and wellness
• Opportunity to work within a supportive and inclusive team culture
• Clear and straightforward interview process designed for mutual understanding

• Manage end-to-end SMS onboarding workflows, including Twilio account setup and messaging service configuration
• Intake, prioritize, and track SMS onboarding requests, ensuring clear timelines and readiness for launch
• Perform initial reviews of customer opt-in flows and messaging configurations for compliance with standards
• Act as first-line operational support for SMS-related issues and coordinate escalations as necessary
• Maintain onboarding documentation and work to improve internal workflows for efficiency

• Experience supporting or onboarding customers in a technical or operational capacity
• Familiarity with Twilio or similar communications platforms (SMS experience strongly preferred)
• Basic understanding of APIs and webhooks
• Strong written communication skills with a focus on clear documentation
• Ability to manage multiple concurrent requests within structured operational processes

• Experience with SMS ecosystem concepts such as 10
  
  DLC, toll-free, short code, and related compliance workflows
• Experience investigating technical issues and identifying root causes
• Exposure to messaging platforms where delivery, compliance, or regulatory considerations are critical

#Technology #Communication Services #Career Opportunity #Competitive Pay #Inclusive Work Environment

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